Press Release

Talkdesk CEO Tiago Paiva receives 2021 BIG Awards for Business Entrepreneurship Award

Recognized for entrepreneurial spirit, drive to innovate, and staying customer-obsessed on a global scale

SAN FRANCISCO — Dec. 7, 2021 — Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced Talkdesk Chief Executive Officer Tiago Paiva has received a 2021 BIG Awards for Business Entrepreneurship Award presented by Business Intelligence Group. This special recognition comes just as Talkdesk celebrates its 10th anniversary. 

When Paiva founded Talkdesk in 2011 after winning seed money from a hackathon, he envisioned a better way to put the customer at the heart of every interaction. He prototyped a cloud-based contact center solution that was easy to deploy, integrate, and operate. A decade later, a young entrepreneur’s dream is now a reality and the company he built is among the most highly valued private companies in the enterprise software industry. 

In the past year alone, Talkdesk has achieved significant milestones with Paiva at the helm, tripling in value to more than $10 billion as it powers thousands of customers around the world. Talkdesk also recently doubled its workforce to over 2,000 employees in 16 countries. Additionally, the Talkdesk executive team is one of the tech industry’s most gender-diverse, with women holding more than 50% of the company’s senior leadership positions. Delivering new, AI-infused and market-defining solutions in rapid succession, the company’s high growth is a testament to Paiva’s entrepreneurial spirit, drive to innovate, and customer-obsession. 

“Organizations of all sizes are having to adapt to changing regulations, buying behaviors and new revenue cycles, and what is clear to our judges is that some are not only adapting but choosing to re-write the rules and accelerate change,” said Maria Jimenez, chief nominations officer for Business Intelligence Group. “We are so proud to reward each of our winners for setting such an inspirational example for the global business community.”

In addition to honoring Paiva for his entrepreneurship, Business Intelligence Group presented Talkdesk with three other 2021 awards for Excellence in Customer Service, Innovation, and the Public Relations and Marketing Excellence.

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, business executives — those with experience and knowledge — judge the programs. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

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About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,800 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contact: 

Talkdesk Public Relations

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