Press Release

Talkdesk earns spot on G2’s 2024 Best Software Awards for Best Customer Service Products

Accolade highlights the commitment from Talkdesk to its customers and innovation 

  • Less than 1% of vendors on G2 placed on a list this year; authentic, positive customer feedback delivered a winning position for Talkdesk.
  • Customers value how the Talkdesk AI-powered contact center platform enables them to elevate and modernize their customer experience.
  • Talkdesk continually uses the customer voice to innovate and refine solutions for all industries.

SAN FRANCISCO — February 7, 2024 Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, today announced it has been named to G2’s 2024 Best Software Awards, placing 11th on the Customer Service Products list. As the world’s largest and most trusted software marketplace, G2 is visited by 90 million software buyers each year. Its annual Best Software Awards rank the world’s top-rated software companies and products based on authentic, timely user reviews.  

This marks the third time Talkdesk has received a G2 Best Software Award recognition. It is recognized this year for its commitment to offering a better way for organizations to unlock the promise and potential of great customer experience (CX). 

G2’s 2024 Best Software Awards feature more than 30 lists, ranking software vendors and products using G2’s proprietary algorithm based on G2’s verified user reviews and publicly available market presence data. To be eligible for the Best Software Awards, a software company or product must have received at least 50 approved reviews during the 2023 calendar year. Scores reflect only data from reviews submitted during this evaluation period. 

To learn more, view G2’s 2024 Best Software Awards and read more about G2’s methodology.

Supporting Quotes

Neville Letzerich, chief marketing officer at Talkdesk, said: “The voice of our customers is at the forefront of everything we do at Talkdesk. It helps us innovate by bringing forward new ideas, lets prospective customers better understand our products and offerings, and enables us to refine our solutions to fit the CX needs of customers in any industry. We are honored to be a three-time G2 Best Software Awards winner and look forward to continuing to empower our customers with AI-powered CX solutions.”

Sara Rossio, chief product officer at G2, stated: “B2B software buyers, just like consumers, start their purchasing journey with research. As the world’s largest software marketplace, G2 attracts more than 90 million buyers to our site each year – more than any other B2B marketplace – reaching those from companies of all sizes, in all industries. Based on their authentic feedback, we proudly announce the 2024 Best Software Award winners. Congratulations to the less than 1% of vendors listed on G2 who made one of our 30+ lists this year, achieving recognition driven by verified data rooted in the source that truly matters — authentic customer voice.” 

About Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do, and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

About G2

G2 is the world’s largest and most trusted software marketplace. More than 90 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit and follow us on Twitter and LinkedIn.

Media Contacts

Talkdesk Public Relations

[email protected]

Jenny Gardynski at G2

[email protected] or [email protected]