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Industry Event

HIMSS 25

Las Vegas
Mar. 3 – 7, 2025

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Himss Lasvegas 2025

Transform your contact center with Talkdesk.

We look forward to meeting with you and sharing insights, best practices, and actionable takeaways to create personalized, synchronized, and radically convenient patient journeys.

Learn about our latest release: Talkdesk Healthcare Autopilot, a powerful AI virtual assistant that delivers exceptional patient experiences and improves outcomes across all contact center touchpoints.  Intelligent automation helps patients locate appropriate providers, manage appointments, process payments, and more. Seamlessly integrated with EHR systems, Healthcare Autopilot provides a convenient, connected experience within the Talkdesk Healthcare Experience Cloud™.

Visit booth #5054 to speak with our experts and see our solutions in action.

Book a meeting with us.

See how Talkdesk Healthcare Experience Cloud and Talkdesk Healthcare Autopilot can transform your patient experience. Schedule your personal 30-minute meeting at HIMSS 25.

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Speakers Event Himss Mar 25 V1

Transforming the contact center from a cost center to value driver.

Tuesday, Mar. 4, 2025
4:10 p.m. – 4:40 p.m.
Location: Venetian Expo, Level 2, Hall A 3872

Patty Hayward – General manager of healthcare and life sciences at Talkdesk
Don Courville – VP & CTO at Sharp HealthCare
Jeff Sturman  – Chief digital officer and SVP at Memorial Healthcare System

Economic shifts, rising consumer expectations, and advances in AI technology are leading healthcare leaders to rethink their contact center strategy. The contact center is now the critical hub of the digital front door and the ideal proving ground for automation technology.

How can these traditional cost centers shift to value drivers? How can AI and upskilling turn contact center agents into care team members, driving outcomes for the business and the patient?

Our panel brings together leaders working to answer those questions in their health systems.

Learning points:

  • The roadmap and key strategies that helped health systems transform their contact centers.

  • How do contact centers impact the patient journey today, and how must they change?

  • Considerations and requirements for deploying patient-facing AI responsibly.

ADD TO CALENDAR

Demo Talkdesk solutions at HIMSS 25.

CX purpose-built for healthcare.

Talkdesk Healthcare Experience Cloud™ helps healthcare contact centers synchronize, personalize, and create radically convenient experiences for patients and caregivers.

Handle routine tasks intelligently with AI agents.

Boost contact center productivity, expand engagement, and improve patient satisfaction by handling routine tasks and complex issues with intelligent virtual assistants.

Supercharge routing with generative AI.

Autonomously manage and prioritize incoming voice and digital inquiries based on real-time context and automatically deliver the ideal experience for every patient.

Boost agent efficiency with AI support.

Empower agents with an AI-powered assistant that listens, guides, and assists during patient interactions, resolving inquiries faster and reducing average handle time.

BOOK A MEETING

Your path to better customer experiences starts here.

From personal tragedy to professional mission: Transforming healthcare with contact centers.

Well-designed contact centers, powered by AI, can enhance patient care by integrating with clinical systems, empowering agents to address patient needs, automating routine tasks, and proactively identifying at-risk patients.

Responsible AI and the evolving role of the healthcare contact center.

This report shares real-world experiences and best practices from top healthcare executives, highlighting how AI is enhancing patient experiences, streamlining contact center operations, and driving outcomes.

Making patient access easy: AI tips for a smarter contact center.

Learn how to implement AI within your contact center to meet the expectations of today’s digitally savvy patients.

Customer story: Memorial Healthcare System.

Florida-based Memorial Healthcare System reduced abandonment rates by 3X, cut average handle time, and boosted service levels by 30% with Talkdesk, integrated with Epic.