It’s the first week of the new year, and if you are like me you are wondering where 2018 went. It was a busy year for Talkdesk, who was Recognized by Frost & Sullivan as the Fastest-Growing Provider in the Cloud Contact Center Software Market. Talkdesk also Raised $100 Million to Power the Contact Center of the Future, which is being used to accelerate enterprise platform innovation and global expansion.
In addition to stellar growth, Talkdesk was also recognized by industry leaders, including being Named a Visionary in the 2018 Gartner Magic Quadrant for Contact Center as a Service, North America for the Second Consecutive Year, with Talkdesk ranked highest on the ability to execute in the visionary quadrant.
What caused this tremendous growth and success in 2018? For answers, I turned to Talkdesk customer reviews to find out why customers love and recommend Talkdesk to peers, family and friends. I started by reading customer reviews on sites such as Gartner Peer Insights (US), Gartner Peer Insights (EMEA), G2 Crowd, Salesforce AppExchange and Trustpilot. It was great to read all the positive customer reviews, and I was proud to see Talkdesk is a leader on many of the review sites.
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Next, I analyzed the reviews on Trustpilot by keywords. The top reasons Talkdesk customers love Talkdesk, based on Trustpilot reviews, include:
-Easy to use
At Opentalk18 in November, I interviewed 15 customers for video testimonials. I had just started at Talkdesk in October, after stops at Five9, Mitel and ShoreTel, and it was a perfect opportunity to hear from contact center experts about how Talkdesk is transforming their contact centers.
I proclaim 2019 The Year of the Talkdesk Customer! Throughout the next 12 months, we will be sharing customer proof points in videos, case studies, press releases, blog posts and on social media. Join us as we recognize contact center heroes and spotlight how customers are succeeding with Talkdesk innovative solutions.
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