One week after Talkdesk topped GetApp’s list of Call Center Leaders, another third-party analyst has released an industry report with Talkdesk leading the way. Data from G2 Crowd’s most recent industry overview named Talkdesk a High Performer in the contact center industry based on reviews from real users.
Talkdesk’s reviews are great, receiving four- or five-star ratings in 95% of reviews. What’s even more impressive is that Talkdesk’s customer satisfaction rating exceeds Avaya, Five9 and the category average in every single G2 Crowd metric.
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The reviews are overwhelmingly clear: Talkdesk users love the experiences they’re having with our contact center software. The reviews show that the company is easy to do business with and that the product is headed in the right direction. According to G2 Crowd, Talkdesk’s highest customer-rated features are custom toll-free number assignment (96%), computer telephony integration (94%) and reporting/dashboards (94%). Those are some outstanding numbers!
The heart of G2 Crowd’s contact center industry report is reviews, so here are a few examples of what real-life Talkdesk customers had to say:
- “Talkdesk gives us the flexibility to route calls anywhere my agents are and I don’t have to put in the traditional expensive enterprise phone systems.”
- “It stays in the browser, which makes accessing it from multiple locations simple and intuitive. I have nothing but good things and praise for our account manager and their support team. Always friendly, quick, and courteous, they’re able to answer most questions.”
- “It’s very organized and easy for multiple people to see what is happening in our call center – we needed a dashboard that could help us do everything we needed and Talkdesk is just that! I also find it very simple to create new users!”
- “They’re a great company to work with as they really spend time getting to know your business and your problems with your current vendor. They go out of their way to provide excellent customer service.”
To read all of the reviews and see a complete list of features check out Talkdesk’s G2 Crowd profile. It’s a great place to see real users compare Talkdesk and all of the competitors in the contact center industry. To learn more about Talkdesk and to see how we compare to our competitors, read the entire Contact Center Industry report from G2 Crowd.
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