Press Release

Talkdesk earns 2024 Top Rated Awards from TrustRadius

Talkdesk has been recognized in TrustRadius’ Top Rated Awards for the fifth year in a row and earns TRUE-certified vendor status 


SAN FRANCISCO — May 8, 2024 — TrustRadius has recognized Talkdesk®, Inc.,  global AI-powered contact center leader for enterprises of all sizes, with 2024 Top Rated Awards for contact center, call center workforce optimization, call recording, and voice over Internet Protocol (VoIP).

With a trScore of 8.2 out of 10 and over 600 verified reviews, Talkdesk emerged as a valuable player in the following areas:  

  • 8.8 out of 10 for live reporting 
  • 8.6 out of 10 for usability
  • 9.3 out of 10 for call recording
  • 9 out of 10 for quality management

Since 2016, the TrustRadius Top Rated Awards have become the B2B industry standard for unbiased recognition of excellent technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. Here is a detailed criteria breakdown of the methodology and scoring that TrustRadius uses to determine TopRated winners.

In 2024, TrustRadius launched its TRUE certification. The TRUE program recognizes vendors who are Transparent, Responsive, Unbiased, and Ethical in sourcing and using customer reviews. TrustRadius audited Talkdesk’s review generation practices, and Talkdesk certified it will continue to be transparent, responsive, unbiased, and ethical in managing its review program, which earned the company a TRUE-certified vendor badge.

See how Talkdesk is transforming customer experience (CX) for verified Talkdesk users worldwide.

Supporting Quote

Allyson Havener, senior vice president of Marketing and Community at TrustRadius, stated: “Receiving a TrustRadius Top Rated award reaffirms the company’s position as a leader in customer experience solutions. This recognition highlights the unwavering commitment from Talkdesk to delivering exceptional value and innovation to their customers. We congratulate Talkdesk on this well-deserved achievement and commend them for their dedication to excellence, as confirmed by the unbiased feedback from customer reviews.” 

About Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

About TrustRadius

TrustRadius is a buyer intelligence platform for business technology. We enable buyers to make confident decisions, through comprehensive product information, in-depth customer insights, and peer conversations. We help technology brands capture and activate the authentic voice of customers to improve their products, build confidence with prospects, and engage in-market buyers to improve ROI. Founded by successful entrepreneurs and headquartered in the technology hub of Austin, Texas, TrustRadius is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.

Media Contact: 

Christie Blake

[email protected]