Press Release

Talkdesk earns TrustRadius awards for contact center, call center workforce optimization, call recording, and VoIP

Customers feedback demonstrate trust and satisfaction with “Top Rated” products in key contact center categories

SAN FRANCISCO — May 18, 2023 — Talkdesk®, Inc, a global contact center leader for enterprises of all sizes has earned the TrustRadius 2023 Top Rated Awards in the contact center, call center workforce optimization, call recording, and VoIP categories. 

With over 400 verified reviews, Talkdesk emerged as a valuable player in each category with high scores in the following areas: 

  • 9.3 out of 10 for recording
  • 8.9 out of 10 for inbound call routing
  • 9.0 out of 10 for warm transfer
  • 9.1 out of 10 for interactive voice response
  • 8.9 out of 10 for quality management

“Talkdesk has won Top Rated Awards in many categories, including contact center, call recording, and call center workforce optimization,” said Megan Headley, vice president of Research at TrustRadius. “These awards are based directly on customer feedback and help software buyers make better-purchasing decisions by highlighting products that provide high levels of customer satisfaction.”

To win a Top Rated Award, a nominated organization must receive a minimum of 10 TrustRadius reviews in the past year. Winners rank amongst the top three positions of their category. Extra vetting via textual review analysis was also performed by the TrustRadius research team.

The TrustRadius Top Rated awards recognize products that have the highest rating in a category. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. A detailed criteria breakdown on the methodology and scoring that TrustRadius uses to determine Top Rated winners can be found here.

Talkdesk previously earned TrustRadius 2022 Best Of Awards for Feature Set, Value, and Relationship, as well as the 2021 Top Rated awards for Contact Center Software and Call Recording.

About TrustRadius

TrustRadius is the most trusted research and review platform for business leaders to find and select the right software for their needs. Decision-makers across industries rely on verified, peer-based guidance and research from TrustRadius. Vendors engage and convert high-intent buyers by telling their unique stories through rich reviews. Over 12 million visitors a year create and engage with high-quality review content and data on Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.

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About Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at

 Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Media Contact:

Talkdesk Public Relations

[email protected]