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Terms for Communication Services

Talkdesk Partners

1. Supplier 

1.1 TCS LLC

Communication Services provided under the Agreement are supplied by TCS LLC, a wholly owned subsidiary of Talkdesk, unless another entity is specified under Section 1.2 (either, as applicable, the “Supplier”). They are subject to these terms and the terms of the Agreement, which apply, with regard to Communication Services, between Customer and the Supplier. Talkdesk shall have the right to invoice Customer and enforce any right on behalf of TCS LLC.

1.2 Exceptions

Communication Services are supplied by:

  • Talkdesk Inc., in Japan, Luxembourg and Germany;

  • TALKDESK BRASIL CX CLOUD SOFTWARE LTDA, in Brasil.

2. Communication Services in the US

2.1 Regulated Communication Services

The following Communication Services are regulated and their licences and usage are subject to Taxes and Charges when provided in the United States:

  • Talkdesk Dialer;

  • Talkdesk Phone.

Talkdesk may charge and Customer shall pay all Taxes and Charges imposed on or incident to the provision, sale or use of such Services, whether imposed on Talkdesk, TCS LLC  or any Affiliate of Talkdesk. Some Taxes and Charges, and costs of administering the same, are recovered through imposition of a percentage surcharge(s) on the Services Fees. For the avoidance of doubt, the Services Fees are exclusive of Taxes and Charges. You will see the applicable Taxes and Charges detailed on your invoice, a description of them is also available at https://www.talkdesk.com/legal/tax/taxes-and-fees/.

2.2 Voice Calls to/from United States Phone Numbers 

Non compliance with FCC’s Telephone Consumer Protection Act and the FTC’s Telemarketing Sales Rule  shall constitute a material breach of the Agreement, allowing Talkdesk to immediately terminate the Agreement, any Order Form and/or the Service Term. Customer shall cooperate with Talkdesk to determine the origin of a voice call to/from a United States phone number that is suspected of being an illegal robocall.

3. SMS and MMS in US and Canada

SMS and MMS services in the United States and Canada are subject to the terms set out at https://support.talkdesk.com/hc/en-us/articles/28674111540251-Forbidden-Message-Categories-and-A2P-10DLC.

4. Emergency calling services 

Emergency calling services are subject to the terms set out at https://support.talkdesk.com/hc/en-us/articles/4404540232219-Emergency-Calling-Services-Terms-and-Conditions.

5. General

Capitalised terms herein are defined in the Agreement or, where not defined there, in the online terms of service https://www.talkdesk.com/terms-of-service/. By continuing to use the Communication Services, Customer agrees to any changes to these terms. In the event of any conflict with the Agreement, these terms shall prevail.