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Commentaires concernant Talkdesk

Les avis sur Talkdesk par nos clients.

Talkdesk est classé nº 1 en matière d'expérience client.

Recognized G2 Fall 2025

Reconnu par G2 comme leader en solutions de centre de contact.

G2’s Contact Center Software Grid positions vendors based on two important factors: market presence and overall customer satisfaction. Talkdesk CX Cloud is recognized as a leader, owing to our emphasis on placing our customers first. Our speed of innovation and global footprint ensures businesses everywhere can deliver better customer experiences. And with an industry reputation for “white glove” support, our customers get a partner dedicated to their success.

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Les clients adorent Talkdesk.

A obtenu la note de 8,2 sur 10 selon 679 commentaires et évaluations surTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk meets the needs of our customers, as it allows AI integration, as well as opening up lots of different types of channels for customers to receive communication from their customers.

Adam Tilston

1 star2 star3 star4 star5 star

This app allows agents to handle calls in a very easy and professional way. What is good about this system is that the call becomes very smooth without facing any difficulties. You just paste a number in a dialpad and make a call, which is very easy.

Zinhle Msibi

1 star2 star3 star4 star5 star

Talkdesk records your calls for you, and you can listen to them right after the call, if there's information you want to verify. You can get your QA markings/scores right on Talkdesk, and it has a direct link to the dashboard or Zendesk of the call that was marked.

Londeka Ndlovu

1 star2 star3 star4 star5 star

It allows agents to receive evaluation scores of calls and tickets, which is great because agents are always up to date with the scores for the month.

Ayanda Mwandla

1 star2 star3 star4 star5 star

We prefer Talkdesk because its ability to report, ease of use, quality of calls, user friendly UI and price.

Carlos Delgado Barcia

1 star2 star3 star4 star5 star

Talkdesk allows us to specifically answer to each client and handle the day to day operations of a storage facility. To do this we need the ability to create a call flow customized to each location and Talkdesk has the capability to do that.

Christian Thurgood

1 star2 star3 star4 star5 star

I use Talkdesk to communicate with customers and listen to recorded calls because every call that you make or receive is recorded by Talkdesk, which makes it easy to find all recorded calls when you need to go back and check what communication was made with the customer.

Ntombifuthi Zimba

1 star2 star3 star4 star5 star

It has made an impeccable impact because it has saved me time. I do not have to go to management or to the quality assurance team to know my work progress and where I need to improve because everything is sent to Talkdesk. I can find previous call recordings on Talkdesk wherever I need to confirm the seller's details.

Sanelisiwe Radebe

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