2022 Progressing Ai Maturity In The Contact Center

Achieving AI maturity in the contact center.

The majority of CX professionals recognize the importance of investing in artificial intelligence (AI) for the contact center—yet they’re feeling less confident about their understanding of AI and the business results they expect.

Despite understanding the value of automation and AI in improving productivity and customer satisfaction, CX and contact center leaders are still looking to overcome challenges to leverage the full potential of AI today.

Progressing Ai Maturity In The Contact Center



To learn more about AI maturity in the contact center, check the full report.

Future Of Ai 2022 Progressing Ai Maturity In Contact Center

Rapport

L’avenir de l’IA en 2022 : Progression de la maturité de l’IA dans les centres de contact

TÉLÉCHARGEZ MAINTENANT