Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

Gestion de la sécurité d'un centre de contact à distance pour les agences gouvernementales

third

hero

<h3>Oups ! Il semble qu'il y ait un problème de chargement de votre expérience de contenu.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Government agencies have transitioned from having physical contact centers with direct oversight of employees’ activities to remote work operations.
With this change, leaders are now facing new challenges such as monitoring workforce operations and aligning new cloud-based tools and platforms with existing security standards designed previously for on-premises situations.
This checklist is designed to help government leaders in IT, security, and contact center operations evaluate:
<ul class="text text--16">
<li>Current state of security.</li>
<li>Where to make strategic improvements.</li>
<li>How to meet the high security standards required for a contact center.</li>
</ul>

side_form

Improving Customer Experience in the Government Contact Center

Un guide sur la sécurité et sur la conformité chez Talkdesk

Talkdesk Citizen Engagement

Government & Education CX: Leveraging AI and automation

Vous pourriez également être intéressé par :

card_related

Download the Managing the security of a remote contact center for government agencies Guide.

Gestion de la sécurité d'un centre de contact à distance pour les agences gouvernementales

Veuillez patienter pendant que nous validons vos paramètres de confidentialité.

Vous pourriez également être intéressé par :

Improving Customer Experience in the Government Contact Center

Un guide sur la sécurité et sur la conformité chez Talkdesk