Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

Guide des bonnes pratiques du CCMA : Comment tirer le meilleur parti de l'IA dans le centre de contact

third

hero

<h3>Oups ! Il semble qu'il y ait un problème de chargement de votre expérience de contenu.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

<img alt="Talkdesk and CCMA" class="alignnone wp-image-47535" decoding="async" height="42" loading="lazy" sizes="(max-width: 349px) 100vw, 349px" src="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/2021/05/01023350/talkdesk-CCMA.png" srcset="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/2021/05/01023350/talkdesk-CCMA.png 758w, https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/2021/05/01023350/talkdesk-CCMA-379x46.png 379w" width="349" />
Over two-thirds of customers say that convenience is more important than brand – particularly as people grow accustomed to more personalised and frictionless customer journeys. However, many organizations are still not aware of how big of a role Artificial Intelligence (AI) plays in shaping today’s gold standard customer experiences in the contact centre.
In this CCMA Good Practice Guide, we will:
<ul class="text text--16">
<li>Define the role that AI can play in your CX.</li>
<li>Outline the benefits AI can bring to your contact centre transformation.</li>
<li>Detail the steps contact centre managers should take in order to optimise any AI investments.</li>
</ul>

side_form

The global state of CX 2023

Étude de marché 2023 : Tendances d'expérience client, défis et opportunités

L'état mondial de l'expérience client en 2023

ChatGPT and the contact center of the future

Vous pourriez également être intéressé par :

card_related

Download the CCMA Good Practice Guide: How to get the most out of AI in the contact centre Guide.

Guide des bonnes pratiques du CCMA : Comment tirer le meilleur parti de l'IA dans le centre de contact

Veuillez patienter pendant que nous validons vos paramètres de confidentialité.

Vous pourriez également être intéressé par :

The global state of CX 2023

Étude de marché 2023 : Tendances d'expérience client, défis et opportunités