AI for everyone: How you can improve the agent and customer experience

AI for everyone:
How you can improve the agent and customer experience
October 24, 2023 | 11AM Central

Many contact centers aren’t sure where to begin when it comes to AI, their agents, operations, or the customer experience. While AI feels new in the era of ChatGPT, it’s only just renewed, and this webinar will shine a light on the lessons learned by pioneers of AI in the contact center from the beginning.

Join CX expert Dan Gingiss and he sits down with Tim Houlne, Humach CEO and Bob Benner, Talkdesk AI Specialist to take a look at AI over time and through the lens of both the agent and the customer. With the right approach to AI, it really is possible to make everyone happy, and this session will discuss how you need to be using AI to improve your agent and customer experience.