Press Release
Talkdesk receives 2025 AI Agent Product of the Year award from TMC
Talkdesk Customer Experience Automation platform recognized for agentic artificial intelligence solutions that power a new era of autonomous, hyper-personalized customer service
PALO ALTO, Calif.—July 3, 2025—Talkdesk®, Inc. announced today that TMC, a global, integrated media company, has honored Talkdesk with a 2025 AI Agent Product of the Year Award. These awards recognize innovative solutions that leverage the power of artificial intelligence (AI) to enhance performance across all verticals and business functions.
The Talkdesk Customer Experience Automation (CXA) platform was recognized for its innovative use of AI agents throughout the customer journey. Instead of layering more tools into an already complex CX stack, Talkdesk CXA replaces fragmented, manually coordinated workflows with a unified system of intelligent, autonomous AI agents. Each AI agent has a defined role and shared context, working together in real time to resolve complex issues across front- and back-office functions—enabling faster, more precise automation at scale.
“It gives me great pleasure to recognize Talkdesk as a 2025 AI Agent Product of the Year Award recipient,” said Rich Tehrani, chief executive officer of TMC. “Our editors and judges were thoroughly impressed by their platform’s ability to streamline processes and deliver levels of productivity never thought possible.”
“Receiving the AI Agent Product of the Year award is a great honor and a testament to the new category of customer experience automation we are leading,” said Munil Shah, chief technology officer at Talkdesk. “For years, businesses have been limited by siloed technologies and AI features that served as mere add-ons. We are changing that model with specialized AI agents that collaborate to automate and resolve entire customer journeys, not just single interactions. This award validates our approach to multi-agent orchestration and our commitment to delivering the proactive and personalized experiences that today’s customers want.”
This latest recognition from TMC highlights growing industry momentum around the Talkdesk multi-agent approach. It follows the company’s recent “Autonomous AI Agent of the Year” win at the AI Breakthrough Awards, further validating Talkdesk as a leader in multi-agent AI to transform the customer experience.
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
About TMC
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.
TMC also provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
Media Contacts
Talkdesk
Talkdesk Public Relations
TMC
Stephanie Thompson
Manager, TMC Awards
203-852-6800