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Talkdesk leads G2 Winter 2021 with highest G2 Scores, more categories than any other CCaaS provider

December 15, 2020 – Talkdesk leads the contact center solutions industry in six categories of the G2 Winter 2021; Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software, Best Speech Analytics Software, Best Contact Center Quality Assurance Software and Best Contact Center Knowledge Base. Talkdesk tops all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,140 reviews, 35% more than its nearest competitor, and a score of 4.4 out of 5 stars. Talkdesk also earned G2 badges for Best Usability, Most Implementable, and holds the highest cumulative G2 Score in the Small Business, Mid Market and Enterprise segments.

Talkdesk highlights in the G2 Winter 2021 report include:


Best Contact Center Operations Software

  • Talkdesk ranks #1 based on G2 Score
  • Talkdesk ranks #1 in Popularity score based on user reviews
  • Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100

Best Telecom Services for Call Centers Software

  • Talkdesk ranks #1 based on G2 Score
  • Talkdesk ranks #1 in Popularity score based on user reviews
  • Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100

Best Auto Dialer Software

  • Talkdesk ranks #1 based on G2 Score
  • Talkdesk ranks #1 in Popularity score based on user reviews
  • Talkdesk ranks #1 for Easiest to Use
  • Talkdesk has the highest G2 Satisfaction Score at 92 out of 100

Best Speech Analytics Software

  • Talkdesk ranks #1 based on G2 Score
  • Talkdesk ranks #1 in Popularity score based on user reviews
  • Talkdesk ranks #1 for Easiest to Use
  • Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100

Best Contact Center Quality Assurance Software

  • Talkdesk ranks #1 based on G2 Score
  • Talkdesk ranks #1 in Popularity based on user reviews
  • Talkdesk has a G2 Satisfaction Score of 88 out of a possible 100

Best Contact Center Knowledge Base

  • Talkdesk ranks #1 based on G2 Score
  • Talkdesk ranks #1 for Easiest to Use
  • Talkdesk has a G2 Satisfaction Score of 85 out of a possible 100

“We are proud to lead six impactful categories in this influential report by G2 and see it as further evidence of Talkdesk distancing itself from other CCaaS competitors,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk is purpose-built on a modern, cloud-native architecture for the most flexible and innovative solution available, enabling our customers to make customer experience a competitive advantage.”


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À propos de Talkdesk

Talkdesk® is the cloud contact center for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. 


Talkdesk est une marque déposée de Talkdesk Inc. Tous les noms de produits et de sociétés sont des marques commerciales™ ou des marques déposées® de leurs détenteurs respectifs. Leur utilisation n'implique aucune affiliation ou approbation de leur part.  


Media Contacts:

Gavin Gustafson

[email protected] 

(801) 560-0073