Press Release

Talkdesk announced as key sponsor of CCW Las Vegas 2024

The company will showcase how it is helping enterprises transform the customer journey with generative artificial intelligence, enabling a faster and more seamless customer experience

SAN FRANCISCO, NEW YORK, and LAS VEGAS — May 29, 2024 — Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today proudly announces its sponsorship of Customer Contact Week  (CCW) Las Vegas, the leading event series committed to catering to professionals within the customer contact industry. The global flagship event brings together industry leaders, innovators, and professionals to explore the latest trends, technologies, and strategies shaping the future of customer contact. As a sponsor, Talkdesk will have a prominent presence at the event, showcasing its innovative solutions and expertise in customer service solutions as it returns to Caesars Forum in Las Vegas from June 3 – 6, 2024. 

Industry professionals can find Talkdesk at booth 539, where the company will showcase how its generative artificial intelligence (GenAI)-powered Talkdesk CX Cloud™ and Talkdesk Experience Clouds transform the customer journey for a faster and more seamless experience.

Talkdesk chief technology officer Munil Shah and Talkdesk customer Amber Scott, vice president of Customer Experience at Tuft & Needle, will participate in a fireside chat on Navigating the Future: Saying Farewell to Interactive Voice Response (IVR). The session, moderated by Rebecca Jarvis, CCW host and ABC News chief business, technology, and economics correspondent, will take place on Wednesday, June 5, 2024, from 8:50 a.m. – 9:20 a.m. PDT and will discuss how as we bid farewell to the IVR era, GenAI is primed to take the lead, providing precise and tailored responses to customers’ needs. 

Supporting Quotes

Munil Shah, chief technology officer of Talkdesk, said: “Talkdesk is at the cutting edge of generative artificial intelligence and customer experience. Our AI-first CX innovation helps enterprises across industries modernize to meet evolving customer service priorities. At CCW Las Vegas, we’re excited to meet with customer contact leaders and showcase how they can take their customer experience delivery to new heights.”

Mario Matulich, president of Customer Management Practice, stated: “The commitment from Talkdesk to elevating customer experiences aligns seamlessly with our goal of reshaping the future of customer contact. With their invaluable support, we’re eager to strengthen bonds among industry leaders and pioneer new frontiers in customer contact strategies and technologies at CCW Las Vegas this year.”

More information about CCW Las Vegas, including registration, can be found at:

About Talkdesk

Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions. 

Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

About Customer Contact Week

Customer Contact Week (CCW) is the premier event series in the customer care industry, attracting thousands of attendees worldwide. Founded in 1999 as Call Center Week, CCW has become a hub for customer experience (CX) and contact center leaders. With a well-rounded program of conferences and expos, attendees participate in four days of learning, networking, and innovation. CCW brings together over 5,000 attendees, 245 solution providers, and over 250 expert speakers. The event provides a unique opportunity for attendees to learn from the best in the industry, network with peers, and gain insights into the latest trends and technologies. CCW is presented by the Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, providing comprehensive research, marketing, and business development for organizations dedicated to serving the customer management sector. For more information, visit

About Customer Management Practice

The Customer Management Practice (CMP) is a leading market intelligence firm for the customer management industry, offering a comprehensive suite of events, research, marketing, and business development services. As a trusted partner to customer contact executives, CMP addresses the pressing challenges through various channels, including live events such as its industry-leading series, Customer Contact Week, online event communities, and cutting-edge industry research. With research-backed insights and data-driven advisory services, CMP provides its clients with a holistic view of their customer management issues. It delivers new perspectives for executives craving a clear understanding of their strengths and weaknesses relative to their peers and the industry. CMP’s solutions empower executives to develop customer management skills, transforming customers into raving fans. CMP is dedicated to making its client’s customer management rockstars. CMP’s team of experts draws upon years of experience in the industry to provide tailored solutions that meet each client’s unique needs to improve their customer experience, streamline operations, and boost their bottom line. For more information, visit:

Media Contacts:

For Talkdesk

Talkdesk Public Relations

[email protected]

For CCW and Customer Management Practice

Jennifer Lewis

The Pollack Group


[email protected]

Lauren Miller

Customer Management Practice


[email protected]