Press Release
Talkdesk earns 2026 Buyer’s Choice Award from TrustRadius
Customers recognize Talkdesk for the best capabilities, best value for price, and best customer relationship
PALO ALTO, Calif. — November 18, 2025 — Talkdesk®, Inc. today announced it has been recognized as a 2026 Buyer’s Choice award winner by TrustRadius, a HG Insights company, a buyer intelligence platform for business technology.
“Talkdesk continues to redefine what’s possible in customer experience,” says Allyson Havener, chief marketing officer, TrustRadius. “Earning the 2026 TrustRadius Buyer’s Choice Award shows the trust their customers have in the brand. It’s great to see Talkdesk recognized for delivering real innovation and outcomes that elevate how businesses connect with their customers.”
Buyer’s Choice awards are based entirely on vetted, unbiased customer reviews. To qualify, each product must have gained at least 10 reviews between January 1, 2025, and October 17, 2025, to ensure recent and relevant customer feedback to help inform a buyer’s decision.
During the evaluation process, reviewers are asked whether products and their support teams meet expectations and whether they would rebuy the product. Reviewers’ answers determine the other qualifying factor: if a product is rated best in capabilities, value for price, and customer relationship.
“We’re honored to be once again recognized by TrustRadius with a 2026 Buyer’s Choice Award. This award is significant because it reflects the voices of our customers; their trust, partnership, and feedback drive our innovation. We’re proud that Talkdesk continues to deliver the speed, ease of use, and value that empower businesses to create exceptional customer experiences,” said Tiago Paiva, chief executive officer and founder of Talkdesk.
See what users are saying about Talkdesk on TrustRadius.
About TrustRadius
TrustRadius, a HG Insights company, is a buyer intelligence platform for business technology. TrustRadius enables buyers to make confident decisions through comprehensive product information, in-depth customer insights and reviews, and peer conversations. On the TrustRadius platform, technology brands can capture and activate the authentic voice of customers to help improve their products, build confidence with prospects, and engage in-market buyers to improve ROI.
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations