Press Release

Talkdesk wins 2021 Innovation Award from Business Intelligence Group

Talkdesk CX Cloud secures 2021 BIG Innovation Award with a cloud contact center platform combining enterprise performance with consumer simplicity

SAN FRANCISCO — January 19, 2021 — Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced it has been named a winner in the 2021 BIG Innovation Awards presented by the Business Intelligence Group. Talkdesk is recognized for Talkdesk CX Cloud, the industry’s first and only modern, global end-to-end customer experience solution. By combining enterprise performance at scale with consumer simplicity, Talkdesk CX Cloud enables companies to easily adapt contact center operations to the evolving needs of customers and support teams, resulting in increased productivity, customer satisfaction and cost saving.  

“Innovation is now critical for our civilization to progress,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “We are honored to award so many executives, companies and products the BIG Innovation award this year. Each person, company, and product has made tremendous strides at improving the lives of their community.”

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were judged by a select group of business leaders and executives who volunteered their time and expertise to score submissions.

“We are excited to win a 2021 BIG Innovation Award and proud of all the work the engineering team has done to make Talkdesk solutions indispensable to our customers,” said Tiago Paiva, chief executive officer, Talkdesk. “We see this award as further validation of our leading position in the contact center industry and a positive representation of our customers’ overall enthusiasm for Talkdesk products and services.”

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Tweet this: .@Talkdesk wins 2021 BIG Innovation Award from @BigAwards for third year in a row with Talkdesk CX Cloud, revolutionizing the customer service market by offering the industry’s first and only modern, global end-to-end #CX solution.

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About Talkdesk

Talkdesk® is the cloud contact center for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

Media Contacts:

Talkdesk Public Relations

[email protected]

Maria Jimenez

Chief Operating Officer

Business Intelligence Group

[email protected]

+1 (909) 529-2737