Press Release
Talkdesk introduces Higher Education Experience Cloud to transform services across campus with agentic AI
Purpose-built solution helps colleges and universities easily modernize support from admissions to alumni engagement
PALO ALTO, Calif. — October 27, 2025—Talkdesk®, Inc. today announced the Talkdesk Higher Education Experience Cloud™, a purpose-built solution designed to help higher education institutions modernize and unify student, parent, and alumni services, without costly, cumbersome contact center customizations. Built on the Talkdesk Customer Experience Automation (CXA) platform, the solution brings agentic AI, intelligent automation, and pre-configured workflows to every stage of the academic journey — from admissions and financial aid to IT helpdesk and alumni engagement.
Many colleges and universities rely on siloed systems and manual workflows for delivering support and financial aid, registration, IT, and housing; and alumni relations services often operate independently. As a result, students, parents, and alumni regularly face long wait times and inconsistent answers. These challenges intensify during seasonal peaks, such as admissions, registration, and financial aid deadlines.
Talkdesk Higher Education Experience Cloud addresses these challenges by unifying data and service delivery across departments, automating high-volume, low-value inquiries, and providing service staff with the context needed for quick, accurate resolutions. The solution includes AI agents explicitly trained for higher education workflows, such as automating financial aid status checks, sending registration reminders, and resetting passwords. Delivering seamless, digital-first experiences frees staff to focus on complex student needs, enabling institutions to realize faster return on investment (ROI).
“Institutions are under pressure to operate with greater efficiency while improving the student experience. Talkdesk Higher Education Experience Cloud accelerates modernized service deployment for quicker time to value and enables the high service level students expect,” said Tiago Paiva, chief executive officer and founder of Talkdesk. “We’re helping universities and colleges easily reap the benefits of agentic AI to orchestrate the entire service journey, be it proactive outreach or real-time self-service resolution, from application through to post-graduation.”
Other key features include:
- Contextually aware and data-driven: Seamless integrations with student information systems (SIS), customer relationship management (CRM) systems, IT service management (ITSM) systems, learning management systems (LMS), and payment gateways bring unified information across departments. Access to unified data empowers service staff with specific context, enabling personalization and faster conversations for more accurate resolutions.
- Academic life-cycle aligned: Capabilities span the full academic journey of recruitment, admissions, financial aid deadlines, registration, and commencement to manage surges seamlessly.
- Omnichannel-ready and proactive: Supports voice, chat, short message service (SMS), and email to ensure continuity across every channel and student engagement on the channel of their choice, including self-service.
- Multilingual support: Offers built-in translation and routing tools to serve diverse, multilingual communities encompassing international students and parents.
- Analytics-focused: Provides dashboards and insights aligned to academic service key performance indicators (KPIs), helping leaders act on real-time trends.
- Security and compliance-aligned: Designed with Family Educational Rights and Privacy Act (FERPA), the Privacy Act, and higher-education privacy standards at the foundation.
Today’s announcement is the latest Talkdesk industry-specific innovation that leverages agentic AI to modernize customer experience (CX). In the last few months, Talkdesk also introduced Talkdesk Commercial & Residential Services Experience Cloud™ and Talkdesk Utilities Experience Cloud™ to meet the precise customer service needs of a growing range of industries.
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations