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Talkdesk Ranked #1 Overall for Global Contact Center Grid for 4th Consecutive Season in G2 Reports
Holds record among CCaaS vendors for most G2 reviews with more than 1,490 five-star ratings
SAN FRANCISCO–April 5, 2023–Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, earned the #1 spot in the G2 Spring Reports 2023 for Overall Global Grid for Contact Centers once again. This is the fourth season in a row where Talkdesk has achieved this top leadership position, Talkdesk earned the #1 spot in 41 reports with this Spring season, surpassing competitor scores in seven key contact center categories. The company also scooped up 82 G2 badges, including Leader, Highest User Adoption, Best Support, Fastest Implementation, Best Relationship, Best Results, Best Usability, Most Implementable, Easiest Admin, Easiest Setup, Users Most Likely to Recommend, Best Meet Requirements, and Best Estimated ROI.
Overall, the company is positioned in the Leader quadrant of 30 G2 reports. Talkdesk also remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site and has received more than 1,490 five-star ratings.
Talkdesk performance highlights from the G2 Spring 2023 report include:
Contact Center
- Talkdesk ranks #1 Overall based on G2 Score
- Talkdesk ranks #1 in Enterprise, Regional, Mid-Market and Small Business Grids based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 96 out of a possible 100
Call Center Infrastructure
- Talkdesk ranks #1 Overall based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100
Contact Center Knowledge Base
- Talkdesk ranks #1 for Usability and Most Implementable
- Talkdesk has a G2 Satisfaction Score of 90 out of a possible 100
Contact Center Workforce
- Talkdesk ranks #1 for Usability, Relationship and Easiest to use
- Talkdesk ranks #1 in the Europe Regional Grid based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 97 out of a possible 100
Auto Dialer
- Talkdesk ranks #1 in Small Business Grids based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 92 out of a possible 100
Speech Analytics
- Talkdesk ranks #1 Overall and Mid-Market Grids based on G2 Score
- Talkdesk ranks #1 for Usability and Best results
Contact Center Quality Assurance
- Talkdesk ranks #1 Overall, Enterprise and Mid-Market based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 92 out of a possible 100
Recursos adicionales:
- See Talkdesk named a Leader by Gartner in the 2022 Magic Quadrant for Contact Center as a Service (CCaaS) and as a Customers’ Choice in the 2023 Gartner Peer Insights “Voice of the Customer” for CCaaS
- Read the recent announcement on the appointment of Andrew Dobrov as Talkdesk CCO
- Hear directly from customers on why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
- Uncover opportunities to learn from peers, share best practices, and influence the Talkdesk product roadmap by joining the Talkdesk Community
Redes sociales
- Talkdesk Community: https://www.talkdesk.com/customer-community
- Blog: https://www.talkdesk.com/blog/
- Twitter: https://twitter.com/Talkdesk
- LinkedIn: https://www.linkedin.com/company/talkdesk/
- Facebook: https://www.facebook.com/Talkdesk/
- Instagram: https://www.instagram.com/Talkdesk/
Acerca de Talkdesk
Talkdesk® es un líder mundial de contact centers en la nube para empresas obsesionadas con el cliente. Nuestras soluciones de experiencia del cliente que dan prioridad a la automatización optimizan los procesos de atención al cliente más importantes de nuestros clientes. Nuestra velocidad de innovación, experiencia vertical y presencia global reflejan nuestro compromiso de garantizar que las empresas puedan ofrecer mejores experiencias en cualquier sector y a través de cualquier canal, lo que se traduce en una mayor satisfacción del cliente y en la aceleración de los resultados empresariales.
Talkdesk es una marca registrada de Talkdesk, Inc. Todos los nombres de productos y empresas son marcas comerciales™ o marcas registradas ® de sus respectivos propietarios. El uso de los mismos no implica ninguna afiliación o respaldo por parte de los mismos.
Contactos para los medios de comunicación:
Elia Mak