Talkdesk recognized as a Customers’ Choice in the 2023 Gartner® Peer Insights™ ‘Voice of the Customer’ for Contact Center as a Service

Categorization based on user interest, adoption, and overall experience

SAN FRANCISCO — Feb. 7, 2023 — Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, today announced it has been recognized as a Customers’ Choice in the 2023 Gartner Peer Insights “Voice of the Customer” for Contact Center as a Service* (CCaaS). 

“The ‘Voice of the Customer’ is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers,” according to Gartner. “This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in the buying process, as it focuses on direct peer experiences of implementing and operating a solution.” 

“We believe being recognized as a Customers’ Choice for CCaaS underscores our commitment to building industry-leading technology with outstanding customer support,” said Charanya Kannan, chief product, engineering, and customer officer at Talkdesk. “We are grateful to our customers for their feedback, and we will continue to innovate to support their global cloud contact center needs,” 

Download a complimentary copy of the Gartner Peer Insights “Voice of the Customer” for CCaaS. To read reviews by Talkdesk users, visit Gartner Peer Insights.

Full details on the document methodology are available here.

Recursos adicionales: 

• See Talkdesk as a Leader by Gartner in the 2022 Magic Quadrant for Contact Center™ as a Service (CCaaS) 
• Explore other recent awards and recognition and hear directly from Talkdesk customers 

Redes sociales

• Talkdesk Community: https://www.talkdesk.com/customer-community
• Blog: https://www.talkdesk.com/blog/
• Twitter: https://twitter.com/Talkdesk
• LinkedIn: https://www.linkedin.com/company/talkdesk/
• Facebook: https://www.facebook.com/Talkdesk/
• Instagram: https://www.instagram.com/Talkdesk/

*Gartner Peer Insights “Voice of the Customer” for Contact Center as a Service, 30 January 2023

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Acerca de Talkdesk

Talkdesk® es un líder mundial de centros de contacto en la nube para empresas obsesionadas con el cliente. Nuestras soluciones de experiencia del cliente que dan prioridad a la automatización optimizan los procesos de atención al cliente más importantes de nuestros clientes. Nuestra velocidad de innovación, experiencia vertical y presencia global reflejan nuestro compromiso de garantizar que las empresas puedan ofrecer mejores experiencias en cualquier sector y a través de cualquier canal, lo que se traduce en una mayor satisfacción del cliente y en la aceleración de los resultados empresariales. 

Talkdesk es una marca registrada de Talkdesk, Inc. Todos los nombres de productos y empresas son marcas comerciales™ o marcas registradas ® de sus respectivos propietarios. El uso de los mismos no implica ninguna afiliación o respaldo por parte de los mismos.  

Contactos para los medios de comunicación: 

Talkdesk Public Relations

[email protected]