Industry Event

HIMSS 24

Orlando | Florida
Mar. 11 – 15, 2024

We’re excited to meet you and share with you insights, best practices, and actionable takeaways around creating and delivering exceptional patient experiences.

Himss 24

Book a meeting with us.

Spend 30 minutes with one of our AI experts to discuss how to leverage AI and direct EHR integration in the contact centre to advance your organization’s goals.

HIMSS 24 with Talkdesk.

Visit us at booth #1991 to speak with our experts and see our solutions in action.

Himss 24 speakers


Join us

Unlocking better patient journeys through AI in the contact center.

OCCC, Main Stage Theater, Hall A, Booth 381
Tuesday, Mar. 12 at 4:15 – 4:45 p.m. ET

Patty Hayward – GM of Healthcare, Talkdesk
Howard Rubin
– CIO, Evara Health
Ganesh Persad
– Director of IT – Clinical Systems, Memorial Healthcare System

The contact center has become a hub for the healthcare consumer journey, where patients access, navigate, and understand their care. It has also become a critical space for leading healthcare organizations to leverage AI to improve experience, relieve staffing pressure, and improve efficiency. But with consumer expectations higher than ever, and a myriad of possible approaches and technologies, it can be challenging for leaders to get started with a strategy and roadmap for their own contact centers. This session demystifies how AI and automation works in real healthcare settings and how leading providers are incorporating it into their digital and consumer experience operations and strategies.

Leaders in IT, patient access, healthcare contact centers, patient experience and digital strategy should join us to learn:

  • Why the contact center has become the proving ground for AI in healthcare.
  • The role of AI as a Concierge for patients, agents, and supervisors.
  • Real applications for automation in healthcare contact centers for patients, staff, and leaders, and how to evaluate them in your organization.
  • The impact of EHR integration with communication and call center platforms.
  • The contact center consumer experience roadmaps and priorities for health systems of different sizes.