AI-powered Talkdesk drives global banking excellence.
minute reduction in authentication time.
Boosted agent engagement
and reduced training time.
Accelerated real-time crisis response capabilities.
Delivering international banking excellence through AI-enhanced contact center.
The United Nations Federal Credit Union (UNFCU) is a mission-driven financial institution dedicated to “serving the people who serve the world.” Founded in 1947 by United Nations employees, UNFCU supports over 255,000 members across more than 200 countries—providing essential financial services to UN staff, peacekeepers, and their families. Headquartered in Long Island City, New York, UNFCU continues to empower global humanitarian efforts through trusted banking solutions.
“Given our membership base, any global crisis impacts our members. With Talkdesk Customer Experience Analytics, the moment something happens, we can quickly gather insights into what members are saying and what their needs will be—allowing us to act proactively on their concerns.”
Karen Reyes, Vice President of Global Contact Center
Engineering excellence through AI-powered innovation.
UNFCU adopted Talkdesk’s AI-powered platform to modernize its contact center, resulting in immediate operational gains. Talkdesk Copilot eliminated manual wrap-up work with real-time call summaries, improving data quality and agent productivity. Customer Experience Analytics enables faster, proactive responses during global crises, helping UNFCU support its international member base more effectively. UNFCU is expanding into AI-driven chatbots with Agentic AI to deliver more natural and accurate digital interactions.
This collaborative approach enables UNFCU to contribute to product development while benefiting from early access to innovative features.
Through the strategic implementation of Talkdesk’s advanced platform capabilities, UNFCU has positioned itself to deliver the globally accessible financial services that its unique membership community requires.
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