customer stories
Powers rapid growth and unmatched customer service with Talkdesk.
USE CASE
Sales, Service & Support
INDUSTRY
Business Services
KEY METRIC
70% increase in supported brands
Significant operational cost savings
Improved time to market for service updates
Right Time Scales Seamlessly with Talkdesk.
The Right Time Group of Companies has been providing comprehensive home HVAC solutions to customers across Ontario, Manitoba, Saskatchewan, Alberta, and British Columbia since 2014.
Their services include expert installation, maintenance, and repair of furnaces, air conditioners, boilers, water heaters, fireplaces, and indoor air quality systems. With 24/7/365 availability at no extra charge and a variety of protection plans, Right Time ensures dependable, year-round home comfort.
“We are a customer centric business who likes to anticipate our customers’ needs, and I believe that Talkdesk does the same for us when we need something. They know how to grow with the business and adjust with consumers’ needs and actually learn how to anticipate it even before it comes.”
Anna Egan, Director, Customer Care, Right Time
As a fast-growing home HVAC provider, Right Time expanded from 16 to 27 brands—creating a need for a more scalable, flexible contact center solution. With 220+ agents, they chose Talkdesk to modernize operations and stay laser-focused on their top priority: the customer. Talkdesk enabled Right Time to build an accurate staffing model that predicts agent needs by season. The result? Greater efficiency and reduced operating costs.
With 100–150 unique phone numbers per brand, Talkdesk data helps Right Time align call volume with campaign performance—ensuring better ROI on every marketing dollar. From replicable studio flows to real-time insights, Talkdesk delivers the tools Right Time needs to scale quickly while maintaining exceptional service.
