Contact Center Trends

Talkdesk again a Visionary in 2018 Gartner Magic Quadrant for Contact Center as a Service

By Gavin Gustafson

0 min read

Awards Recognition Gartner

See Gartner® Magic Quadrant™ for CCaaS to view the Talkdesk position.

For the second year in a row, Talkdesk is recognized as a Visionary by Gartner in the 2018 Magic Quadrant for Contact Center as a Service, North America, and highest among Visionaries on the Ability to Execute scale.

Gartner performed a rigorous evaluation of 10 call center vendors for completeness of vision and ability to execute. According to Gartner, “Visionaries have strong multichannel product and service capabilities and a clear strategy for sales, marketing and business development. They differentiate themselves by adding unique functionality and/or delivery capabilities.

“Talkdesk is a great partner with a great product. They are a newer entrant to the space and are making a big bet on a more modern set of technical standards which dramatically simplifies the operations and technical environment for its customers – i.e. they are a disruptor targeting traditional and first generation hosted PBX providers. This really shows in the “price:performance” ratio of their offering and makes it easy for us to remain a customer. They have simplified our desktop environment and stabilized back-office operations in ways that other providers promise, but just can’t deliver. Talkdesk is a truly outstanding and exceptional service.” — Vice President of Customer Experience, Communications Industry*

Gartner Mq 2021


Talkdesk named a Leader in the 2021 Gartner® Magic Quadrant™ for CCaaS

“We see Gartner’s recognition of Talkdesk as a visionary for the second consecutive year, with the highest ability to execute placement, as validation of our commitment to customer success, satisfaction and empowerment,” said Tiago Paiva, CEO and Founder of Talkdesk. “Talkdesk is built on a modern, innovative cloud-native architecture which we believe sets us apart within the CCaaS industry and elevates our customers ahead of their competition.”

With enterprise class performance and consumer-like ease of use, Talkdesk empowers companies to make customer experience a competitive advantage. Talkdesk solutions are easily adaptable to the evolving needs of customers, resulting in increased productivity, customer satisfaction and cost savings.

The full complimentary report is available here on the Talkdesk website.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner “Magic Quadrant for Contact Center as a Service, North America” by Drew Kraus, Steve Blood, Daniel O’Connell, Simon Harrison October 18, 2018.

*Anonymous customer quote(s) can be found on Gartner Peer Insights


Gavin Gustafson

Gavin is PR Manager at Talkdesk. Outside of the office, Gavin can be found golfing, skiing, and enjoying Utah's great outdoors.