customer stories

Hunter Douglas

Hunter Douglas Customer




Retail & Consumer Goods




↑ Increased reliability

Using innovation to create a customer experience that shines.

Hunter Douglas offers premium, intelligent window fashions that beautifully transform natural light and enhance your home’s interiors. Customer Support at Hunter Douglas consists of multiple different divisions and brands. And they have over 500 associates as part of their team.

"At Hunter Douglas, we're constantly trying to innovate and provide a superior customer experience. That innovation is key to everything we do and it's one of the reasons we chose to partner with Talkdesk."

Ross Garretson, Vice President of Customer Experience

Hunter Douglas’s previous solution lacked sufficient reporting and insights which are critical to their operation. They believe that there’s tremendous insight that can be pulled from the contact centers and shared and distributed throughout the organization. In their search for a new solution, Hunter Douglas prioritized reliability and integrations. They needed a solution that was going to be available at all times and can easily integrate into their systems.

Caption Hunter Douglas Video

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Customer support at Hunter Douglas shines thanks to Talkdesk innovations.