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Workforce Management: Utilizing Customer Service to Advocate the Voice of the Customer

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Thanks - the Talkdesk Team.

<h4>SPEAKER: Tim Kyse, Vice President of Client Service and Support, Clickpay 
</h4>
At Clickpay, the peak of customer interactions occur in the first 7 business days of the month. Because of this, the company has to be creative about how it schedules agents and maintains high quality service levels through the remainder of the month. In this session, learn best practices to motivate your agents and leverage top performers by staffing your contact center to “peak” instead of “average.”

Fill out the form and watch the recording!

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The global state of CX 2023

Cómo pueden los bancos abrirse camino hacia la retención de depósitos, el crecimiento y la rentabilidad a través de la CX

ChatGPT and the contact center of the future

El Arte de lo Factible: Chat GPT y Otras Tendencias que Transforman el Servicio de Atención al Cliente Minorista

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Watch the Workforce Management: Utilizing Customer Service to Advocate the Voice of the Customer Video.

Workforce Management: Utilizing Customer Service to Advocate the Voice of the Customer

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The global state of CX 2023

Cómo pueden los bancos abrirse camino hacia la retención de depósitos, el crecimiento y la rentabilidad a través de la CX

ChatGPT and the contact center of the future

El Arte de lo Factible: Chat GPT y Otras Tendencias que Transforman el Servicio de Atención al Cliente Minorista