Evento del sector

Gartner IT Symposium/Xpo™

Walt Disney World Swan & Dolphin Resort | Orlando, FL
Oct. 16 – 19, 2023

Supercharge Contact Center Efficiency With Generative Ai Event

We’re excited to meet you and share with you insights, best practices, and actionable takeaways around creating and delivering exceptional customer experiences.

Visit us at booth #945 to speak with our CX experts and see our solutions in action. Use discount code SYM33EDC to get $500 off full conference passes!

Inscríbase ahora

Book a meeting with us.

Speak with one of our experts—your path to better customer experience starts here.

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Solution Provider Session

Supercharge contact center efficiency with generative AI

Swan Ballroom 6-11052
Wednesday, Oct. 18 at 3:15 – 3:45 p.m.

The dawn of generative AI is driving a fundamental paradigm shift for businesses by rapidly expanding what’s possible and accelerating enterprise adoption. In the contact center, generative AI can unlock the potential to automate complex customer use cases and significantly improve the quality of self-service conversations.

Join CK Kannan, Chief Product & Engineering Officer, and Ken Cohen, SVP Business Development and Consumer Sales, at JK Moving Services to learn how they increased sales conversion rate by 26% and reduced average handle time by 14% using Talkdesk’s generative AI-powered contact center.

Inscríbase ahora

Book a meeting with us.

With our automation-first solutions that leverage AI to optimize their most critical customer service processes, Talkdesk helps enterprises deliver a holistic customer experience journey that is unified and seamless – across any industry and through any channel.

Book a meeting to speak with one of our experts – let us know your preferred date & time.

RESERVAR UNA REUNIÓN

Su camino hacia una mejor experiencia del cliente comienza aquí.

IA PARA AGENT ASSISTANCE

Talkdesk Agent Assist™ capacita a sus agentes proporcionándoles asistencia automatizada, recomendaciones contextuales y las siguientes mejores acciones durante las llamadas en vivo y las interacciones de chat digital.

IA PARA WORKFORCE MANAGEMENT

Talkdesk Workforce Management™ aprovecha las automatizaciones inteligentes para ayudarle a pronosticar con precisión la demanda de los clientes, generar horarios basados en las habilidades para cumplir con los objetivos de KPI y también proporcionar a los agentes una forma flexible e intuitiva de gestionar sus horarios y solicitudes de cambio.

IA PARA EL AUTOSERVICIO DEL CLIENTE

Talkdesk Virtual Agent™ es un asistente de atención al cliente impulsado por IA que brinda las respuestas que los clientes necesitan, cuando las necesitan, a través de un diálogo natural bidireccional en canales de chat digital y de voz.

IA para el análisis de la CX

Talkdesk Customer Experience Analytics le ayuda a identificar y descubrir automáticamente los puntos sensibles de clientes desconocidos, analizar las causas fundamentales del sentiment positivo y negativo, y a abordar las carencias de habilidades y conocimientos de los agentes a escala.