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Proven to help companies have better conversations.
"Having all of those analytics really helped us take off the ground and become better at serving our customers."
Vanessa Avila Technical services manager, Taulia
Talkdesk Virtual Agent key features.
Interaction analytics and sentiment
Surface key conversation moments, topics, sentiment, and discern customer intent to empower your teams to take the next best action towards a better customer experience.
Real-time sensors and automations
Proactively identify customer issues 24/7 and address negative situations before they escalate.
Open a window into your contact center with real-time dashboards and reporting that drive better business outcomes.