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TALKDESK BLOG

Es el Fin de la CX Tal y Como la Conocemos

Por Tiago Paiva

Tiago Deep Purple

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Christmas in July: Why retailers need to start holiday prep now

Comercio Minorista y Bienes de Consumo

Christmas in July: Why retailers need to start holiday prep now

Michael Klein Speaker

By Michael Klein

More tools won’t fix CX, smarter coordination will

Inteligencia artificial

More tools won’t fix CX, smarter coordination will

By Munil Shah

What is a virtual agent? A comprehensive guide

Inteligencia artificial

What is a virtual agent? A comprehensive guide

Celia Cerdeira

Por Celia Cerdeira

When travel hits turbulence, CX takes off

Viajes y Hoteles

When travel hits turbulence, CX takes off

Michael Klein Speaker

By Michael Klein

The end of monolithic AI: Here's why you really need a multi-agent architecture

Inteligencia artificial

The end of monolithic AI: Here's why you really need a multi-agent architecture

Pedro Andrade Partner Tech Connect

Por Pedro Andrade

11 ways to improve customer experience (CX)

Tendencias en Centros de Contacto

11 ways to improve customer experience (CX)

Celia Cerdeira

Por Celia Cerdeira

Es el Fin de la CX Tal y Como la Conocemos

Inteligencia artificial

Es el Fin de la CX Tal y Como la Conocemos

Tiago Paiva, Talkdesk CEO & Founder

Por Tiago Paiva

Contact center management: Skills, tips, and strategies for success

Tendencias en Centros de Contacto

Contact center management: Skills, tips, and strategies for success

Celia Cerdeira

Por Celia Cerdeira

How AI is reshaping healthcare’s front door

Asistencia sanitaria y ciencias de la vida

How AI is reshaping healthcare’s front door

Patty Hayward

By Patty Hayward

How AI agents elevate—not eliminate—contact center agents

Inteligencia artificial

How AI agents elevate—not eliminate—contact center agents

By Toussaint Celestin

Are your contact center KPIs outdated?

Tendencias en Centros de Contacto

Are your contact center KPIs outdated?

By Clayton Lougée

How to improve customer service: A step-by-step guide

Tendencias en Centros de Contacto

How to improve customer service: A step-by-step guide

Celia Cerdeira

Por Celia Cerdeira

Inteligencia artificial

Experiencias del cliente. A better way.

Top 5 takeaways for successful change management in healthcare

Asistencia Personalizada

Top 5 takeaways for successful change management in healthcare

Mitch Mann Purple

By Mitch Mann

Closing the CX gap with AI for on-premises contact centers

Inteligencia artificial

Closing the CX gap with AI for on-premises contact centers

Antonio Veloso Purple

By António Veloso

A guide to contact center quality assurance

Tendencias en Centros de Contacto

A guide to contact center quality assurance

Celia Cerdeira

Por Celia Cerdeira

Retail's next CX frontier: From contact center efficiency to intelligent experience hubs

Comercio Minorista y Bienes de Consumo

Retail's next CX frontier: From contact center efficiency to intelligent experience hubs

Michael Klein Speaker

By Michael Klein

Contact center analytics: The ultimate guide

Tendencias en Centros de Contacto

Contact center analytics: The ultimate guide

Celia Cerdeira

Por Celia Cerdeira

First call resolution (FCR): What it is and how to improve it

Tendencias en Centros de Contacto

First call resolution (FCR): What it is and how to improve it

Celia Cerdeira

Por Celia Cerdeira

What is customer service automation and how does it work?

Tendencias en Centros de Contacto

What is customer service automation and how does it work?

Celia Cerdeira

Por Celia Cerdeira

Unlocking enterprise-level CX for small businesses

Liderazgo

Unlocking enterprise-level CX for small businesses

Tiago Paiva, Talkdesk CEO & Founder

Por Tiago Paiva