Los centros de contacto de todo el mundo se están adaptando a una nueva normalidad. Hemos creado la hoja de ruta de la transformación de CX para facilitarle este proceso.
The CX Transformation Roadmap provides 5 stages to modernize your contact center, building-in business continuity and improving your customer experience. We invite you to explore the roadmap to help you on your journey because what hasn’t changed is the imperative to deliver exceptional customer experiences.
Progressive stages to take:
- Tackle: What do we need to change?
- Transition: How will we change it?
- Transform: Make the change.
- Transcend: Leverage the benefits of change.
- Thrive: Deliver seamless, exceptional CX every day.
