Press Release
Talkdesk ranked Leader in Overall Grid Report for Contact Center in G2 Fall 2025 Reports
More than 1,700 users rate Talkdesk as a five-star contact center as a service vendor, positioning Talkdesk as a record holder among contact center vendors
PALO ALTO, Calif.—September 11, 2025—Talkdesk®, Inc. announced that it was named Leader in the Overall Grid® Report for Contact Center in the G2 Fall 2025 Reports.
Talkdesk is positioned as #1 in 22 G2 reports and among the top three ranked vendors in 64 different reports. With more than 1,700 five-star ratings, the company remains a leader among contact center as a service (CCaaS) vendors.
Talkdesk performance highlights from the G2 Fall 2025 Reports include:
Contact Center
- Talkdesk named Leader in Overall Grid® Report for Contact Center.
- Talkdesk named Leader in Enterprise Grid® Report for Contact Center.
- Talkdesk named Leader in Small-Business Grid® Report for Contact Center.
- Talkdesk named Momentum Leader in Momentum Grid® Report for Contact Center.
Agentic AI
- Talkdesk named Leader in Overall Grid Report for Agentic AI.
AI Agents
- Talkdesk named Leader in Overall Grid Report for AI Agents.
AI Customer Support Agents
- Talkdesk earns the “Easiest Setup” badge in the Implementation Index for AI Customer Support Agents.
Autodialer
- Talkdesk named Leader in Overall Grid Report for Auto Dialer.
- Talkdesk earns the “Easiest to Use” badge in the Enterprise Usability Index for Auto Dialer.
- Talkdesk earns the “Easiest Admin” badge in the Usability Index for Auto Dialer.
- Talkdesk earns the “Easiest to Do Business With” badge in the Enterprise Relationship Index for Auto Dialer.
Call Center Infrastructure (CCI)
- Talkdesk named Leader in Overall Grid Report for Call Center Infrastructure.
- Talkdesk named Leader in Enterprise Grid Report for Call Center Infrastructure.
- Talkdesk named Momentum Leader in Momentum Grid Report for Call Center Infrastructure.
Customer Service Automation
- Talkdesk named Leader in Overall Grid Report for Customer Service Automation.
- Talkdesk named Momentum Leader in Momentum Grid Report for Customer Service Automation.
- Talkdesk earns the “Easiest to Do Business With” badge in the Enterprise Relationship Index for Customer Service Automation.
- Talkdesk earns the “Highest User Adoption” badge in the Small-Business Implementation Index for Customer Service Automation.
Contact Center Workforce
- Talkdesk earns the “Best Results” badge and ranks #1 in the Results Index for Contact Center Workforce.
- Talkdesk named Leader in Overall Grid Report for Contact Center Workforce.
- Talkdesk named Leader in Mid-Market Grid Report for Contact Center Workforce.
- Talkdesk named Leader in Small-Business Grid Report for Contact Center Workforce.
- Talkdesk named Momentum Leader in Momentum Grid Report for Contact Center Workforce.
Contact Center Quality Assurance
- Talkdesk named Leader in Overall Grid Report for Contact Center Quality Assurance.
- Talkdesk named Momentum Leader in Momentum Grid Report for Contact Center Quality Assurance.
Overall, Talkdesk earned 100 G2 badges, including Leader, Best Results, Easiest Admin, Momentum Leader, and Easiest Setup.
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations