Talkdesk named finalist in The 2025-26 Cloud Awards

Talkdesk Express recognized for bringing enterprise-grade AI and customer experience automation to small and medium-sized businesses

PALO ALTO, Calif. — December 18, 2025 — Talkdesk®, Inc., a leader in customer experience automation (CXA), today announced that Talkdesk Express™ has been named a finalist in The 2025/26 Cloud Awards program in the Best Software-as-a-Service – USA Small and Medium-sized Businesses (SMB) category.    

The Cloud Awards, run by the international organization of the same name, has spent 15 years recognizing excellence in cloud computing and recognizes best-in-class organizations demonstrating excellence in innovation. Talkdesk was distinguished for leveling the playing field for small businesses by packaging powerful AI and automation tools into a self-service solution they can launch in minutes.

Talkdesk Express addresses a critical market gap where small businesses often lack the data and tools to deliver responsive service at scale. The solution brings the power of Talkdesk Customer Experience Automation (CXA) to the SMB market in a simple, self-service package. Designed for companies with up to 50 employees, it unifies calls, texts, and digital channels into one easy-to-use interface. It also equips small teams with enterprise-grade AI, including AI agents and smart routing, without requiring technical skills or a complex setup. 

“Small businesses face the same customer expectations as global brands, but often without the same resources. Talkdesk Express changes that,” said Tiago Paiva, founder and chief executive officer of Talkdesk. “We are proud to be recognized by The Cloud Awards for delivering a solution that puts the full power of automation into the hands of small business owners, so they can better service their customers and compete without compromise.”

Chief executive officer of The Cloud Awards, James Williams, said, “We’re pleased to announce the finalists for the 15th annual Cloud Awards. As a global benchmark for excellence in cloud computing, the program recognizes organizations like Talkdesk that are driving the industry forward through innovation and excellence. The finalists have given our judges a challenging, yet exciting, task in selecting which entries to take forward as this year’s winners. We wish Talkdesk and its fellow finalists well as we head into the final stage of the awards.”  

The program will now begin its final round of judging. Cloud Awards winners will be named on  January 7, 2026. 

About Talkdesk 

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.

At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.

Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.

Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

About The Cloud Awards 

The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing since 2011. The Cloud Awards comprises five awards programs, each uniquely celebrating success across cloud computing, software-as-a-service (SaaS), cloud security, artificial intelligence (AI), and financial technologies (FinTech).

Winners are selected by a judging panel of international industry experts. For more information about the Cloud Awards, please visit https://www.cloud-awards.com/.       

Media Contacts

Talkdesk
Talkdesk Public Relations
[email protected]

The Cloud Awards
Matthew Gregory – Head of Marketing
[email protected]