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Talkdesk Announces 2022 CX innovator Award Winners

Highlighting companies that have championed and reshaped their customer experience using Talkdesk technology

SAN FRANCISCO–Oct. 12, 2022Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, today announced the winners of its third annual CX Innovator Awards, which recognize companies who have leveraged Talkdesk technology over the past year to reshape their customer experience (CX) and gain a competitive advantage. 

CX Innovator Award winners and honorable mentions were selected by an independent judging panel of industry analysts. This year’s winners represent a broad range of industries. The awards also feature a new Artificial Intelligence (AI) Innovator category to spotlight the growing role of AI within the tools and processes companies use every day to help automate customer self-service, empower agents, mitigate fraud, and more. Following is the complete list of 2022 honorees:

The Talkdesk People’s Choice Award 

  • Alignment Health and Hunter Douglas

Premio CX Innovator  

  • North America: WaFd Bank and Alorica (tied); Honorable Mention: University of Iowa
  • Europe and Middle East: Indie Campers
  • Latin America: Banco Azteca
  • Asia Pacific: Whitehat Jr

Premio CX Ecosystem 

  •; Honorable Mention: WaFd Bank

Premio AI Innovator

  • Carbon Health; Honorable Mentions: WaFd Bank and Humach (tied)

Premio CX Digital Transformation 

  • Indie Campers and LegalShield (tied); Honorable Mention: Glintt

Premio CX Rookie of the Year 

  • Carbon Health; Honorable Mention: LegalShield

Premio CX Business Impact 

  •; Honorable Mention: Gant Travel

Premio CX Revenue Leader 

  • JK Moving

Premio CX Social Impact 

  • JK Moving and Patagonia (tied)


  • MaxorPlus, IndieCampers, and HomeToGo

“Congratulations to all of the winners of the 2022 CX Innovator Awards,” said Charanya Kannan, chief product, engineering & customer officer, Talkdesk. “It’s exciting to peek behind the scenes and see how so many diverse organizations are reimagining the customer experience and using the contact center to drive measurable business outcomes. Each of this year’s recipients could teach a master class in CX transformation. Their stories will inspire and offer best practices for any company embarking on the CX journey or looking to level up.”

Learn more about the companies being recognized as winners and honorable mentions on the CX Innovators

Recursos adicionales: 

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Acerca de Talkdesk

Talkdesk® es un líder mundial de contact centers en la nube para empresas obsesionadas con el cliente. Nuestras soluciones de experiencia del cliente que dan prioridad a la automatización optimizan los procesos de atención al cliente más importantes de nuestros clientes. Nuestra velocidad de innovación, experiencia vertical y presencia global reflejan nuestro compromiso de garantizar que las empresas puedan ofrecer mejores experiencias en cualquier sector y a través de cualquier canal, lo que se traduce en una mayor satisfacción del cliente y en la aceleración de los resultados empresariales. 

Talkdesk es una marca registrada de Talkdesk, Inc. Todos los nombres de productos y empresas son marcas comerciales™ o marcas registradas ® de sus respectivos propietarios. El uso de los mismos no implica ninguna afiliación o respaldo por parte de los mismos.  

Contactos para los medios de comunicación: 

Camille Beasley 

[email protected]

(972) 896-1936