Industry event
Growth Summit 2025
Manchester
Jun. 20, 2025
Explore the future of AI-driven growth at Growth Summit!
We’re excited to see you at Growth Summit 2025! Join Talkdesk and industry leaders for inspiring keynotes and panels exploring how AI is transforming marketing, sales, and customer success across the entire customer journey.
Visit us at Growth Summit, Band on the Wall, Manchester and get 50% off with the discount code Talkdesk50.
English Session
Generative AI, meet agentic AI: The dynamic duo revolutionizing customer experience
Friday, Jun. 20
9:15 – 9:45 p.m.
Pedro Marques – Principal product manager, Talkdesk
You’ve heard the buzz about generative AI, and you’ve likely seen its impact—crafting human-like responses, assisting with everyday tasks, and generating real-time insights. But what about agentic AI? In this session, we’ll explore how agentic AI takes things further—autonomously thinking and acting based on data from customer behavior, and making decisions that elevate the customer journey. Together, these two AI models form a powerful combination, driving faster resolutions, simplifying operations, and improving key CX metrics like AHT, FCR, and service levels. This is the next leap in CX—are you ready?