2019 was the year when Talkdesk® celebrated being named a Leader in Gartner’s CCaaS Magic Quadrant for North America. This accomplishment was a huge step and placed Talkdesk as a key player in the contact center space.
Talkdesk kicked-off 2020 with an ambitious release program to revolutionize the contact center industry. Talkdesk 20-in-20 introduced 20 market-disrupting product announcements in the first 20 weeks of 2020, concluding with Opentalk 2020 Virtual keynote addresses delivered to more than 3,000 virtual attendees. Opentalk 2020, the industry’s premier gathering of thought-provoking CX content, was converted to a virtual event due to the COVID-19 pandemic which itself spurred new Talkdesk innovations, including a suite of Business Continuity solutions to help customers navigate the pandemic and adapt their businesses.
Summer has arrived and brought even more great news! The G2 Summer 2020 reports are out, and Talkdesk placed number one in five categories, including a remarkable overall first place in contact center operations. Reviews for G2 are user-generated and include real-world insights on all of the leading CCaaS providers. Talkdesk currently has over a thousand reviews and an industry-leading score of 4.4 stars out of 5.
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Best Contact Center Operations Software
- Talkdesk ranks #1 based on G2 Score
- Talkdesk ranks #1 in Popularity score based on user reviews
- Talkdesk has a G2 Satisfaction Score of 97 out of a possible 100
Best Telecom Services for Call Centers Software
- Talkdesk ranks #1 based on G2 Score
- Talkdesk ranks #1 in Popularity score based on user reviews
- Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100
- Talkdesk ranks #1 based on G2 Score
- Talkdesk ranks #1 in Popularity score based on user reviews
- Talkdesk ranks #1 for Easiest to Use
- Talkdesk has a G2 Satisfaction Score of 96 out of a possible 100
Best Speech Analytics Software
- Talkdesk ranks #1 based on G2 Score
- Talkdesk ranks #1 in Popularity score based on user reviews
- Talkdesk ranks #1 for Easiest to Use
- Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100
Best Contact Center Quality Assurance Software
- Talkdesk ranks #1 based on G2 Score
- Talkdesk ranks #1 in Popularity, Satisfaction and Easiest to Use based on user reviews
- Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100
More than 1,800 customers in 75 countries rely on Talkdesk to power their contact centers and is known for its fast pace of innovation, accompanied by the industry’s first 100% Uptime Service Level Agreement (SLA) and cloud-native architecture that includes powerful AI-infused capabilities. With this latest round of accolades in the G2 Summer 2020 Report, Talkdesk is charging ahead on its mission of ending bad customer service and help organizations make customer experience (CX) a competitive advantage
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