Mobi calls on Talkdesk for scalable contact center solutions with robust reporting and analytics

Talkdesk cloud scalability positions Mobi to pursue its aggressive, global expansion plans

• Fast-growing wireless provider to leverage cloud solutions for flexibility and system scalability
• Industry-exclusive 100% uptime service level agreement (SLA) from Talkdesk for reliability offers peace of mind to Mobi and its customers 
• Robust reporting from Talkdesk provides actionable data to improve efficiency and reduce costs

SAN FRANCISCO – August 18, 2020 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced Mobi, Inc. selected Talkdesk as its contact center solutions provider. As the fastest-growing wireless provider in Hawai’i, Mobi needed scalability for its contact center to support its expansion plans. Talkdesk CX Cloud™ offers a solution built on microservices architecture to easily scale and grow with the company while supporting Mobi with a secure and stable platform backed by an available 100% uptime service level agreement (SLA). Mobi will deploy Talkdesk to its contact centers in Hawai’i, Canada and Mexico.

“Talkdesk’s commitment to innovation and development philosophy stood out to us, making it clear that Talkdesk was the right partner to future-proof our customer service operations and enable us to pursue an aggressive growth and expansion plan,” said Chi Nguyen, vice president of customer care, Mobi. “The agility, flexibility and stability of Talkdesk’s cloud contact center allows us to remain ahead of our customers’ needs in an easy-to-use and comprehensive solution.”

Among the top priorities for Mobi in a new solutions provider was to gain valuable insight and visibility into its contact center performance. Robust Analytics & Insights from Talkdesk provides Mobi with real-time and historical metrics to leverage into actionable data to improve efficiency and reduce costs. With customizable dashboards offering live views of performance against SLAs and key metrics, Mobi can easily identify areas for improvement to guide their team members and improve customer satisfaction.

“We are excited to be the customer service backbone of Mobi’s growing operation with Talkdesk CX Cloud as the foundation for its outstanding customer experience,” said Tiago Paiva, chief executive officer, Talkdesk. “Today’s forward-thinking enterprise organizations like Mobi are making customer experience a competitive advantage with Talkdesk and transforming their contact centers to keep pace with customer demand.”

Talkdesk recently announced $143 million in Series C funding, increasing the company’s valuation to more than $3 billion. This new round of funding reflects both investor confidence in Talkdesk’s business and the strategic role that superior customer experience plays among top global brands. 

Additional Resources: 

• Learn how Talkdesk Business Continuity keeps business moving forward, even in times of uncertainty
• Hear direct from customers why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
• See how Talkdesk Mobile Agent™ enables a remote workforce, engaging with customers anywhere, any time 
• Check out Talkdesk’s prestigious list of awards and recognition, including recent recognition as a Leader in the 2019 Gartner CCaaS Magic Quadrant, North America

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About Talkdesk

Talkdesk® is the cloud contact center solution for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contacts:

Gavin Gustafson

[email protected] 

(801) 560-0073