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La gestión de la seguridad de un contact center remoto para organismos públicos

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Government agencies have transitioned from having physical contact centers with direct oversight of employees’ activities to remote work operations.
Con este cambio, los responsables se enfrentan nuevos retos, como la supervisión de las operaciones del personal y la alineación de las nuevas herramientas y plataformas basadas en la nube con los estándares de seguridad actuales y que estaban diseñados para entornos locales.
This checklist is designed to help government leaders in IT, security, and contact center operations evaluate:
<ul class="text text--16">
<li>Current state of security.</li>
<li>Where to make strategic improvements.</li>
<li>How to meet the high security standards required for a contact center.</li>
</ul>

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Download the Managing the security of a remote contact center for government agencies Guide.

La gestión de la seguridad de un contact center remoto para organismos públicos

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