Talkdesk Ranked #1 in 53 G2 Winter Reports

Now holds Leader quadrant positions in 35 reports with more than 1,400 five-star ratings

SAN FRANCISCO–Dec. 13, 2022–Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, earned the #1 spot in 53 G2 Winter Reports for 2023, surpassing competitor scores in seven key contact center categories. Talkdesk also scooped up 94 G2 badges, including Leader, Highest User Adoption, Fastest Implementation, Best Relationship, Best Results, Best Usability, Easiest Admin, Easiest Setup, Users Most Likely to Recommend, Best Support, Best Meet Requirements, and Best Estimated ROI.

Overall, the company is positioned in the Leader quadrant of 35 G2 reports. Talkdesk also remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site and has received more than 1,400 five-star ratings.

Talkdesk performance highlights from the G2 Winter 2023 report include:

Contact Center 

• Talkdesk ranks #1 overall based on G2 Score
• Talkdesk ranks #1 in Small Business, Mid-Market, and Enterprise Grids based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100

Call Center Infrastructure

• Talkdesk ranks #1 overall based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100

Contact Center Knowledge Base

• Talkdesk ranks #1 for Usability
• Talkdesk has a G2 Satisfaction Score of 90 out of a possible 100

Contact Center Workforce

• Talkdesk ranks #1 for Usability
• Talkdesk ranks #1 in the Europe Regional Grid based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 97 out of a possible 100

Auto Dialer

• Talkdesk ranks #1 overall based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100

Speech Analytics

• Talkdesk ranks #1 overall based on G2 Score
• Talkdesk ranks #1 for Usability

Contact Center Quality Assurance

• Talkdesk ranks #1 overall based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 92 out of a possible 100

Recursos adicionales: 

• See Talkdesk as a Leader by Gartner in the 2022 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
• Hear directly from customers on why they selected Talkdesk CX Cloud and the difference it has made in their contact centers

• Uncover opportunities to learn from peers, share best practices, and influence the Talkdesk product roadmap by joining the Talkdesk Community 

Redes sociales

• Blog: https://www.talkdesk.com/es-xl/blog/
• Twitter: https://twitter.com/Talkdesk
• LinkedIn: https://www.linkedin.com/company/talkdesk/
• Facebook: https://www.facebook.com/Talkdesk/
• Instagram: https://www.instagram.com/Talkdesk/

Acerca de Talkdesk

Talkdesk® es un líder mundial de centros de contacto en la nube para empresas obsesionadas con el cliente. Nuestras soluciones de experiencia del cliente que dan prioridad a la automatización optimizan los procesos de atención al cliente más importantes de nuestros clientes. Nuestra velocidad de innovación, experiencia vertical y huella global reflejan nuestro compromiso de garantizar que las empresas puedan ofrecer mejores experiencias en cualquier sector y a través de cualquier canal, lo que se traduce en una mayor satisfacción del cliente y en la aceleración de los resultados empresariales. 

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Para más información: 

Elia Mak

[email protected]