Press Release

Talkdesk wins ICMI Global Contact Center Award for Best New Technology Solution

Award recognizes the provider with strongest commitment to improving customer experience through innovative solutions

SAN FRANCISCO, May 15, 2019 — Talkdesk, the cloud contact center for innovative enterprises, won the 2019 ICMI Global Contact Center Award for Best New Technology Solution. The award was presented during the annual ICMI Contact Center Expo, May 13-16 in Ft. Lauderdale, FL. The Best New Technology Solution award recognizes a contact center technology provider whose new solution demonstrates a strong commitment to improving the customer experience based on the following criteria. The solution must:

  • Demonstrate innovation and introduce new capabilities to the contact center
  • Easily integrate with other contact center technology
  • Be easy to learn, use and install
  • Be cost-effective with clear ROI
  • Fill a unique need within the contact center industry
  • Deliver as promised, as evidenced by clear examples and data

“The winners of this year’s ICMI Global Contact Center Awards have showcased their commitment to excelling the contact center and customer service industry through their innovative ideas, hard work, and passion to provide excellent service,” said Erica Marois, content and awards manager, ICMI. “I am excited to watch the professionals and teams honored with this year’s awards continue to excel in our industry.”

The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. For over 14 years, ICMI, the leading global provider of comprehensive resources for customer management professionals has organized and managed this awards program.

“We are thrilled to win Best New Technology Solution in the 2019 ICMI Global Contact Center Awards,” said Tiago Paiva, chief executive officer, Talkdesk. “Our team is dedicated to pushing the contact center industry forward with our rapid pace of innovation and committed to providing our customers with the tools they need to make customer experience their competitive advantage.”

Additional Information

About Talkdesk

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at

About ICMI  
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world.

Media Contacts:

Gavin Gustafson

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(801) 560-0073