Industry Event

Enterprise Connect

Gaylord Palms | Orlando, FL
Mar. 25 – 27, 2024

Enterprise Connect

Enterprise Connect with Talkdesk.

Step into the future of customer experience with us at Enterprise Connect! Amidst the evolving landscape of CCaaS, this annual event remains a cornerstone for industry professionals. Join us at booth 1729 to engage with our CX experts, explore cutting-edge solutions, and uncover actionable insights to elevate your customer experiences.

Use our discount code, TALKDESK to get $700 off conference passes.

Book a meeting with us.

Speak with one of our experts—your path to better customer experience starts here.

Enterprise Connect Speaker 2


Speaking Session

AI: The Essential Vitamin for a Healthy CX.

Speaker
Bob Benner, Sr. Director of AI Strategy at Talkdesk

Location: EC Theater
Monday, Mar. 25 at 6:30 – 6:50 p.m.

There is no one-size-fits-all approach to AI adoption in the contact center. Whether automating with self-service, empowering agents, or illuminating insights buried in customer data, the journey’s starting point hinges on your business priorities.

Join this session to discover how AI is the  ‘one-a-day vitamin’ you need for a robust and flourishing CX and what’s the right starting point based on your objectives. 

  • Fuel business expansion and enhance market presence.
  • Transform CX into unique and memorable interactions.
  • Empower agents to be more effective and productive.
  • Streamline operations and reduce overhead.

Attendees will walk away with actionable insights, tailored to their priorities. Come and learn why AI is the essential “vitamin” for a healthy and resilient customer experience ecosystem.

2 Speaker Enterprise Connect


Panel Session

Job Shifting: Where And How AI Is Eliminating & Adding CX Positions.

Speakers
Robin Gareiss, CEO & Principal Analyst, Metrigy, Moderator

Rei Kasai, Senior Vice President, Product & Engineering at Talkdesk

Location: TBA
Monday, Mar. 25 at 8 – 8:45 a.m.

For years, a key concern about AI is that it would take jobs from people. Though we have not yet seen evidence of layoffs because of AI, we have measured hard data on how it will impact hiring moving forward.

During this session, you’ll learn:

  • How is AI affecting hiring practices in the contact center?
  • What types of AI have the most profound impact on staffing?
  • Is generative AI causing layoffs?
  • What new jobs will emerge because of AI, and why?
  • What can you do to ensure your enterprise is well-positioned as AI adoption grows?

Book a meeting with us.

Talkdesk helps enterprises deliver AI-powered modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.

Book a meeting to speak with one of our experts to learn how you can take advantage of cost savings while improving your customers’ experience – let us know your preferred date & time.