Talkdesk CX Innovators 2021 Awards terms & conditions.

Talkdesk Partners

General

All applications must be submitted here between April 1, 2021 and May 24, 2021. There is no application fee. Companies can apply to as many categories as they would like. Companies MUST be a current Talkdesk customer to win. Award winners will be selected and notified on June 4, 2021. Award winners will be announced via a press release, blog, e-book, and social media starting June 15, 2021. Contact [email protected] with any questions.


Premio

Submission Process & Requirements Current Talkdesk customers may self-nominate for any company level award and nominate their team members for the individual awards. Talkdesk employees may also nominate customers for any company or individual level award. Companies nominated by Talkdesk employees will not be notified of their submission unless they are a winner or honorable mention.

Nominations for awards must be submitted to Awardforce by 11:59pm PT May 24, 2021. We will not be able to accept submissions via email or any other means. No edits/additions will be permitted to the award nomination


Judging Panel

The judging panel includes industry analysts and Talkdesk executives. All judges will be expected to abide by a confidentiality agreement. Awards categories are allocated in a way where neither judge bias nor conflicts of interest exist. The applicant’s contact information will remain confidential throughout the entire awards process.


Key Dates

April 1, 2021: Nominations open
May 24, 2021: Nominations close
June 4, 2021: Winners notified
June 4, 2021 to June 10, 2021: Winners accept/decline nominations
June 15, 2021: Winners announced
June/July 2021: Customer interviews: Talkdesk CMO Video and ebook development


Awards Acceptance Requirements

In order to accept a CX Innovator Award, companies must be willing to have the award be publicly recognized in a press release, blog, e-book, and social media campaign.


Awards

For 2021 there are a total of ten awards available at both the company and individual level and up to 21 honorable mentions at the company level:

CX Innovator Award: Award Criteria & Questions here
Company awards; one winner, up to three honorable mentions
Celebrando a las empresas que han aprovechado de manera única la tecnología de Talkdesk, ya sea de forma independiente o en combinación con los socios de Talkdesk AppConnect y/u otra tecnología, de forma innovadora para resolver los retos de CX/Contact Center y brindar la mejor experiencia del cliente en su categoría.

CX Rookie of the Year: Award Criteria & Questions here
Company awards; one winner, up to three honorable mentions
Celebrating companies who have successfully implemented Talkdesk and exemplify CX excellence by achieving a rapid deployment and experiencing a quick return on investment. This award is available to customers who implemented Talkdesk in the past 12 months (May 2020 – present).

Premio CX Business Impact: Award Criteria & Questions here
Company awards; one winner, up to three honorable mentions
Celebrando a las empresas que han optimizado su(s) contact center(s) y han registrado un impacto positivo en su negocio (por ejemplos: mejora en la experiencia del cliente, mejora en las métricas, aumento de las ventas, mayor puntuación NPS, etc.). Los candidatos deben demostrar una comprensión clara de su visión de la CX, articular mejoras notables y aportar evidencias de crecimiento como resultado de las mejoras.

CX Integrator Award: Award Criteria & Questions here
Company awards; one winner, up to three honorable mentions
Celebrating companies who have successfully integrated Talkdesk with a technology partner’s solution and utilized the integration(s) to deliver exceptional customer experience.

CX Digital Transformation Award: Award Criteria & Questions here
Company awards; one winner, up to three honorable mentions
Celebrating companies who have successfully embraced digital transformation as a strategic differentiator. Examples for this award include transitioning your contact center workforce from an on premises contact center to the cloud; equipping agents with best-in-class tools to work from anywhere and anytime; creating a digital front door that allows customers to engage with you on the channels they want to leverage, and companies that had to accelerate digital transformation by implementing a business continuity plan for covid.

Premio CX Revenue Leader: Award Criteria & Questions here
Company awards; one winner, up to three honorable mentions
Celebrando a las empresas que han tenido un impacto exitoso en la CX para impulsar el crecimiento y la rentabilidad de la empresa. Los ejemplos de este premio incluyen empresas que han demostrado cómo su contact center contribuye a resultados tangibles de crecimiento, como el aumento de los ingresos y del valor del ciclo de vida del cliente, en apoyo de las prioridades y los modelos de negocio estratégicos.

Premio CX Social Impact: Award Criteria & Questions here
Company awards; one winner, up to three honorable mentions
Celebrating companies finding a better way to put their customers and communities first. Examples for this award include companies who prioritize social impact and are driving positive change in diversity, equality, inclusion, community, or the environment.

CXcellence Award: Award Criteria & Questions here
Individual awards; three winners
The CXcellence award celebrates three contact center agents who have demonstrated consistent outstanding customer service and have positively impacted their team/organization. The contact center agent is nominated by their supervisor or other administrator and the award is voted on by the Talkdesk Community.


FAQ’s

1. What do winning contestants receive?
The winning individuals/organizations will be globally recognized for customer experience innovation, which includes:

  • Press coverage
    • A press release, blog post and social media posts announcing the winners will be promoted on June 15, 2021
  • Inclusion in a Talkdesk CX Innovators ebook that provides an overview of the CX business challenges, implementation, and results.
  • A coveted award trophy will be mailed to each winner.

2. What is the nomination period?
The nomination period begins on April 1, 2021, and ends on May 24, 2021.

3. How can I get nominated?
All potential applicants can be self-nominated; they also can be nominated by a peer, a colleague, a partner or any Talkdesk employee. Applicants for all awards must be a current Talkdesk customer.

4. What’s the deadline for submitting my nomination?
The nomination period will close at 11:59 p.m. PST on May 24, 2021.

5. How will I know the results of the 2021 CX Innovators Awards?
Winners will be directly contacted on or around June 4, 2021 and will be publicly announced on June 15, 2021 through a press release, a blog post, and social media posts.

6. Who determines the winners?
A panel composed of Talkdesk executives and industry analysts will determine the winners of the 2021 CX Innovators Awards.

7. How many winners will be recognized?
There will be up to 28 companies and 3 individuals recognized in total. With the exception of the CXcellence Award, each award below, there will be 1 winner and up to 3 honorable mentions:

  • Premio CX Innovator
  • CX Rookie of the Year
  • CX Business Impact Award
  • CX Integrator Award
  • Premio CX Digital Transformation
  • CX Revenue Leader Award
  • CX Social Impact Award
  • The CXcellence Award

8. I have a question that isn’t in the FAQ. Who can I contact?
If your question is not included here, please email [email protected].

9. Can I apply to more than one category?
Yes. Apply to as many categories as you’d like, as long as you tailor your nomination to each award category.