Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

CCW special report: Investing In Your Agents for a Better CX

third

hero

<h3>¡Ups! Parece que hay un problema al cargar su experiencia de contenido.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Employee engagement is critical to meeting and exceeding organizational goals in customer experience.
The contact center has traditionally failed at doing so, and the past eighteen months have exacerbated this reality. However, this should not be the case for any CX department looking to grow moving forward. As you’ll see throughout this report, investing in customer service agents produces higher employee engagement levels, reduces turnover costs, and enhances profitable customer experiences.
This depends on how contact center leaders choose to strategize and equip their workforce with the capabilities that empower today’s agents. This report will show you the trends to address and technologies to leverage in order to empower agents to do their best work.
Featuring insights from, Michael Levitt, Chief Burnout Officer, Corporate Trainer, Psychologist, and Bestselling Author, Melanie Penna, Senior Vice President, People and Integration for Comcast Technology, and Wendy Close, VP of Product Marketing at Talkdesk, this report will cover:
<ul class="text text--16">
<li>The ROI of employee happiness.</li>
<li>How to empower agents with technology.</li>
<li>Which challenges to overcome with AI.</li>
<li>Why the User Experience needs to be linked to not just the customer, but the employee.</li>
</ul>

side_form

Estudio de Mercado 2023: Tendencias, Retos y Oportunidades de la CX

El Estado Global de la CX 2023

10 casos de uso de la IA para reducir el tiempo medio de atención

Unified Member Experiences: The next frontier of digital transformation in credit unions

card_related

Download the CCW Special Report: Investing in your agents for a better CX Report.

CCW special report: Investing In Your Agents for a Better CX

Por favor, espere mientras validamos su configuración de privacidad.

También le puede interesar:

Estudio de Mercado 2023: Tendencias, Retos y Oportunidades de la CX

El Estado Global de la CX 2023

10 casos de uso de la IA para reducir el tiempo medio de atención

Unified Member Experiences: The next frontier of digital transformation in credit unions