Press Release

Talkdesk launches Cloud Contact Center Buyer’s Kit, crucial decision-making tools in one comprehensive resource

SAN FRANCISCO — January 5, 2021 — Embarking on a search for a new contact center solution can be an arduous process for any size organization. Despite extensive research, analysis and valuable analyst reports such as the Gartner Magic Quadrant and The Forrester Wave to identify industry Leaders, procurement teams face the difficult task of differentiating between seemingly similar solutions. As customer service providers increasingly turn to the flexibility of cloud solutions, Cloud Contact Center Buyer’s Kit from Talkdesk® offers a comprehensive resource center to help customer service providers crystalize needs and guide the decision making process. 

The Cloud Contact Center Buyer’s Kit offers a one-stop solution for procurement teams and CX leaders to build a business case for moving to a cloud contact center. The kit provides tools and resources to streamline the research and evaluation process for buyers to identify the ideal cloud contact center solution. 

Cloud Contact Center Buyer’s Kit includes:

  • Tool: Benchmark Your Contact Center KPIs 
  • Template: RFP Questions
  • Checklist: 16 Questions to Ask a Reference
  • Third-party opinions: Analyst and Peer Reviews 
  • White paper: Cut Costs in Your Contact Center by Moving to the Cloud
  • Infographic: Driving Measurable Results 

By leveraging the tools and resources available in the Cloud Contact Center Buyer’s Kit, companies can ensure that the necessary due diligence is performed and confidently select the right cloud contact center solution to meet their business needs. Highlights for procurement teams include:

  • Save time when researching and evaluating cloud contact center solutions with helpful tools readily available in one comprehensive resource, including a downloadable RFP template.
  • Build a business case for moving to the cloud to modernize the contact center and deliver a better and more cost-effective customer experience.
  • Perform side-by-side comparisons of a company’s existing contact center platform with industry peers to recognize market trends, fix pitfalls and uncover opportunities to improve CX.
  • Conduct easy, fast and effective reference checks for valuable insights and best practices to move forward with a vendor selection.

“The Cloud Contact Center Buyer’s Kit provides solution decision-makers, such as the CX and IT teams, with everything needed to gain a deeper understanding of the contact center market and confidently select the ideal cloud solutions to make CX a competitive advantage.” – Wendy Close, vice president of product marketing, Talkdesk

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About Talkdesk

Talkdesk® is a cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. 

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contacts:

Talkdesk Public Relations

[email protected]