Press Release
Talkdesk and customer Evara Health named a ‘Best CX Deployment’ Finalist in CX Today’s CX Awards
Evara Healthcare’s mission to increase patient accessibility and services is powered by Talkdesk Healthcare Experience Cloud and Customer Experience Automation
PALO ALTO, Calif.—July 2, 2025—Talkdesk®, Inc. and customer Evara Health have been named a finalist in the ‘Best CX Deployment’ category in the CX Awards presented by CX Today.
Now in its fourth year, the CX Awards is the global celebration of excellence in customer experience (CX) technology and innovation. The ‘Best CX Deployment’—a new category in 2025—highlights a technology provider and its customer for an implementation that delivered terrific customer, employee, and business outcomes.
Evara Health is a Federally Qualified Health Center (FQHC) that has been a lifeline for underserved communities across Pinellas County, Florida, for over 40 years. With a mission to improve access to quality healthcare for all, Evara Health launched a transformative CX initiative, in partnership with Talkdesk, to modernize its contact center with the Talkdesk Healthcare Experience Cloud™.
“We are honored to be a part of Evara Health’s mission to provide accessible, efficient healthcare for all,” said Tiago Paiva, chief executive officer and founder of Talkdesk. “The partnership between Evara Health and Talkdesk set a new standard for patient care; it’s a streamlined, patient-first experience that reflects Evara’s commitment to innovation, accessibility, and compassionate care.”
Evara Health recognized that long wait times and limited remote capabilities were obstructing patients’ access to care. Introducing artificial intelligence (AI)-first capabilities and AI-powered virtual agents into Evara Health’s contact center gave patients multilingual access to scheduling, canceling, or rescheduling appointments without waiting on hold. Automation enables human agents to focus on more complex issues, ultimately improving care quality. Today, 54% of patient calls are handled within automated AI workflows, which dramatically reduce wait times and improve satisfaction by 120%.
Additionally, outbound engagement enabled Evara Health to proactively connect with patients who had missed appointments and offer tailored services, such as transportation or Medicaid re-enrollment. As a result, Evara Health was able to secure 30–40 rescheduled appointments daily for patients who otherwise might not have received care.
Evara fosters a culture of continuous improvement, where innovation is driven by cross-functional collaboration, a focus on equity, and the belief that access to care should never be a barrier. By leveraging advanced technologies and a supportive partnership with Talkdesk, Evara Health is better equipped to meet the needs of its diverse patient population and deliver a modern healthcare experience.
CX Awards winners, across all categories, will be publicly announced on Thursday, July 10, 2025.
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
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