INTEGRATION

UserVoice

Ensure that your business is accessible to your customers with our UserVoice Integration

Integrate your call center and helpdesk applications for more effective agents and satisfied customers

Personalize Every Interaction

Talkdesk instantly displays a customer’s UserVoice contact history and information when a call is connected. Agents can use this information to personalize interactions and provide optimal service.

Boost Agent Productivity

Save agents the inefficiency of switching between two applications with the ability to perform UserVoice actions within Talkdesk. Agents will be able to create tickets and update notes without ever leaving Talkdesk.

Streamline Agent Workflow

Talkdesk’s automated workflows eliminate the need to manually enter data in two different systems. Save agents time by configuring certain Talkdesk events to automatically trigger UserVoice actions.

Two-Way Data Synchronization

Talkdesk automatically synchronizes contacts, tickets and notes between UserVoice and Talkdesk in real-time. When agents have the most up-to-date information, they can better serve your customers’ needs.

Customized Information

Customize the data that is synchronized between Talkdesk and UserVoice according to your business needs. When your systems are populated with the right information, your agents can focus on what matters most: fostering customer loyalty.

Quick and Easy Setup

Effortlessly configure the Talkdesk UserVoice Integration - no programming required! All you need is your UserVoice account information and you can synchronize data and instantly increase your team’s efficiency.

Experience the Most Innovative Cloud Contact Center Platform

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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