Talkdesk Pricing
Automate every interaction.
Serve every channel.
Talkdesk Copilot
AI-powered assistant that listens, guides, and supports agents in real time, surfacing the right insights to reduce effort and deliver faster resolutions.
Key features include:
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Provide next best action recommendations for each stage of the conversation.
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Deliver precise, trusted answers from your knowledge base.
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Automatically summarize interactions at wrap-up.
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Global support with AI translations.
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Faster time to resolution.
Talkdesk Autopilot
(Voice or Digital)
Agentic AI virtual assistant for voice and digital channels that can autonomously resolve issues, complete tasks, and trigger workflows across the CX lifecycle.
Talkdesk Navigator
(Voice or Digital)
AI-powered router that uses natural conversation and realtime context to direct customers to the best outcome—automated or human.
Interaction & Quality Analytics
(Voice or Digital)
AI-powered analytics that transcribe and analyze 100% of customer interactions to identify topics, intent, and sentiment.
Talkdesk Identity
(Voice or NUMBER VALIDATOR)
Voice biometrics for real-time caller authentication, reducing fraud and handle time for voice and digital.
Pricing that matches your CX strategy.
From standalone AI automation to fully unified CX deployments.
OUR INTEGRATIONS
Your entire business connected to AI.
Customer stories
Don't take our word for it.
↓5.3%
abandonment rate.
“Talkdesk’s advanced AI has improved our banking interactions, and the new CXA platform is truly transformational. Its autonomous, multi-agent approach reshapes how we deliver intelligent, secure, outcome-focused service, making Talkdesk a vital partner.”
Jeiner Morales, SVP Director of data analytics and business systems
↑89%
improved service level.
“Talkdesk Copilot is a game changer for us. Not just from a time and cost savings perspective, but from an agent satisfaction standpoint. They’re our internal customers. We want to keep them happy. It’s in our best interest to make their jobs as easy and streamlined as possible.”
Krystal Roloff, Director of CX store experience
↑40%
containment rate.
“When we implemented CXA, we saw the biggest value for our employees when member feedback and quality service scores became noticeably more positive. In the very first week, we achieved a 40% containment rate. Members didn’t say the AI helped them, they credited the agent.”
Karen Reyes, VP of Global contact center
