Industry event
APCC International Conference 2024
Estoril Conference Center | Lisbon, PT
May 22, 2024
Join us for the APCC International Conference 2024 in Lisbon. The theme for the 21st edition of this annual conference is “How Will Customer and Employee Experiences Change With A.I.?”.
Visit us at booth 14 to meet our team, see our AI-powered solutions in action with an interactive demo and enter for a chance to win Apple AirPod Max headphones!
JUNTE-SE A NÓS
Navegando pela IA responsável no contact center: equilíbrio entre inovação e ética
This session will be in English.
Wednesday, May 22 at 15:40 – 15:55
Garry Ovenell – VP Solution Engineering – EMEA, Talkdesk
Guilherme Pinheiro – Vice President – EMEA, Talkdesk
Garantir o uso responsável da IA no contact center tornou-se uma preocupação fundamental para as marcas que tentam aproveitar os últimos avanços dessa tecnologia revolucionária. Nesta sessão, analisaremos os desafios éticos associados à implantação de modelos de linguagem ampla (LLMs) e IA generativa no contact center. A discussão se concentrará no seguinte:
Transparency, bias mitigation, privacy, and customer consent.
Best practices for integrating GenAI responsibly.
Balancing innovation and ethics.
Join this session to find out how you can maximize the benefits of AI in the contact center, while ensuring a safe and ethical customer experience.
Marque uma reunião conosco.
Talkdesk helps enterprises deliver AI-powered modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.
Book a meeting to speak with one of our experts to learn how you can take advantage of cost savings while improving your customers’ experience – let us know your preferred date & time.