Automatically synchronize contacts, cases, tickets and other relevant information from your business tools.
Eliminate the redundant action of opening and searching through multiple systems with the customer on the phone.
Agents can access information from your CRM, helpdesk and back office applications from our intuitive interface.
Data is automatically updated in external systems so agents will always have accurate information.
With seamless integrations, optimize your company’s workflow and your team will increase their productivity.
With readily available, relevant information, Talkdesk will increase your company’s productivity, eliminate omission of information and improve the customer experience.
Pleasantly surprise your customers by knowing their name even before answering the phone. Talkdesk compiles information from multiple sources so your customer information is always updated.
All previous interactions, including cases, tickets, events and chats, are available as the phone rings. Your agents will always know the entire history of the caller, ensuring that the customer experience is more personalized.
Information is continuously extracted from enabled integrations, so agents always have accurate, real-time information about the customers without having to manually insert information in multiple places.
Talkdesk automatically pushes information into all integrated systems enabling teams to access comprehensive, accurate information without having to re-enter redundant data.
Talkdesk automatically updates information about your customers and their interactions with your company into the systems you use, eliminating the need for your agents to manually input redundant information.
Define automatic actions to run in third-party systems whenever a specific event happens in Talkdesk. Choose from the available triggers and save the information attached to them in the appropriate system.
Talkdesk continuously synchronizes with your systems so that information about the caller is always up-to-date. Each interaction is automatically updated in all systems, in real time.
Alert agents and/or supervisors when the phone rings, a call is missed or a voicemail is received so your team is always informed. This notification system shortens answer and call back time and improves agent efficiency.