Automatically synchronize contacts, cases, tickets and other relevant information from your business tools.

Talkdesk allows agents to open, close and track the status of every case directly from the Talkdesk dashboard. Talkdesk continuously extracts information from the customer profiles so agents always have accurate information.

Relevant information about the caller will be extracted from Salesforce, giving agents a comprehensive view of each customer. Agents can also create, track and close cases directly from the Talkdesk interface.

Agents can open, update and close support tickets from the Talkdesk dashboard. Contacts are continuously synchronized so agents always have accurate, real-time information about the customers.

Talkdesk retrieves existing SugarCRM contacts and associated profile information. All this information is synchronized with Talkdesk in real-time.

Talkdesk’s integration with Help Scout allows agents to retrieve conversations and update them through the Talkdesk interface. Talkdesk also extracts data from contacts so your information is always current.

Talkdesk’s integration with Highrise CRM allows agents to open, update and close cases from the Talkdesk interface. Talkdesk also extracts data from contacts so your information is always current.

Talkdesk synchronizes with Google Contacts so agents will have comprehensive information about the caller before they answer the phone.

Talkdesk’s integration with Freshdesk allows agents to retrieve and handle tickets through the Talkdesk interface. Talkdesk also extracts data from contacts so your information is always current.

Agents can access chat transcriptions from the Talkdesk dashboard. Contacts are synchronized so agents always have accurate, real-time information about the customers that interacted with your company via chat.

Livechat

Talkdesk’s integration with Nimble allows agents to retrieve notes and create tasks through the Talkdesk interface. Talkdesk also extracts data from contacts so your information is always current.

Agents can access chat transcriptions from the Talkdesk dashboard. Contacts are synchronized so agents always have accurate, real-time information about the customers that interacted with your company via chat.

Talkdesk retrieves existing Zoho CRM contacts and associated profile information. All this information is synchronized with Talkdesk in real-time.

Zoho CRM

Talkdesk’s integration with Infusionsoft allows agents to retrieve and handle contact’s notes through the Talkdesk interface. Talkdesk also extracts data from contacts so your information is always current.

Infusionsoft

Insurance Agency Lead Management & CRM Software: https://radiusbob.com.

Radius

Just upload a file and we will make those contacts readily available and displayed beautifully in your account. Next time they call or you call them, you will know exactly who you are talking with.

CSV Importer

Configure email notifications when certain events happen. Receive detailed information in your inbox when, for example, you miss a call or one of your contacts leave a voicemail message.

Email Notifier

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Your Database

Unified workspace

Eliminate the redundant action of opening and searching through multiple systems with the customer on the phone.

Intuitive interface

Agents can access information from your CRM, helpdesk and back office applications from our intuitive interface.

Accurate information

Data is automatically updated in external systems so agents will always have accurate information.

Increased productivity

With seamless integrations, optimize your company’s workflow and your team will increase their productivity.

Automatically sync previous interactions and contact information

With readily available, relevant information, Talkdesk will increase your company’s productivity, eliminate omission of information and improve the customer experience.

Identify the caller in real time

Pleasantly surprise your customers by knowing their name even before answering the phone. Talkdesk compiles information from multiple sources so your customer information is always updated.

Identify the caller in real time
Review customer past interactions

Review previous interactions

All previous interactions, including cases, tickets, events and chats, are available as the phone rings. Your agents will always know the entire history of the caller, ensuring that the customer experience is more personalized.

Access complete profile information

Information is continuously extracted from enabled integrations, so agents always have accurate, real-time information about the customers without having to manually insert information in multiple places.

Access complete profile information

Automatically push Talkdesk data into your integrations

Talkdesk automatically pushes information into all integrated systems enabling teams to access comprehensive, accurate information without having to re-enter redundant data.

Send information to external systems

Talkdesk automatically updates information about your customers and their interactions with your company into the systems you use, eliminating the need for your agents to manually input redundant information.

Set the rules and customize information

Define automatic actions to run in third-party systems whenever a specific event happens in Talkdesk. Choose from the available triggers and save the information attached to them in the appropriate system.

Real time, continuous updates

Talkdesk continuously synchronizes with your systems so that information about the caller is always up-to-date. Each interaction is automatically updated in all systems, in real time.

Receive notifications by email

Alert agents and/or supervisors when the phone rings, a call is missed or a voicemail is received so your team is always informed. This notification system shortens answer and call back time and improves agent efficiency.

Sign up for your 14-day free trial to benefit from our complete call center software solution.

Try Talkdesk for Free

Talkdesk is an all-in-one, browser-based call center software for sales, support and marketing.

There is no hardware, no software to install and it takes 5 minutes to setup. You can integrate your business tools with one click and we will give you free credits to make and receive calls.

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