Blog Archives - Talkdesk

5 Ways to Deliver an Effortless Experience to Your Customers

Tuesday, September 29th, 2015 Customer Service EFFORTLESS EXPERIENCE

Many brands spend a lot of their time, effort and resources ensuring that their customers receive delightful and over-the-top service. Yet the harsh reality is that your customers are much more likely to punish you for a bad service experience than reward you for a good one. In our upcoming webinar with Matt Dixon, Executive […]

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Talkdesk Weekly Round-Up #5: Comic Edition

Tuesday, September 29th, 2015 Customer Service Talkdesk Weekly Round-Up

The customer service game sometimes feels like a whole lot of words and no action. At Talkdesk, our specialty is enabling you to provide better phone-based support. You might say talking is our thing; it’s even in our name. But we understand that phone support is more than the conversations you have. It’s also about […]

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The Evolution of Telephone Technology: From Transmitters to Softphones

Friday, September 25th, 2015 Call Center Management Telephone History Talkdesk

As you contemplate selecting a call center solution for your growing business, one consideration looms large: Should I invest in softphones or hardphones? In Talkdesk’s softphone series, we arm with you with the information you need to make this crucial decision in the life of your company. In our first installment, “Dr. Hardphone,” we made […]

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Answering the Call: Talkdesk Triples Sales Team

Thursday, September 24th, 2015 Sales, Talkdesk Talkdesk

We’re still growing! Throw your hat into the ring at Talkdesk’s star has been on the rise for quite some time. Since 2011, when our founders Tiago Paiva and Cristina Fonseca created the idea for our cloud-based call center software, we’ve been expanding ever outward. Recently the growth has been exponential. After raising $15 […]

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5 Values Every Call Center Manager Should Promote

Wednesday, September 23rd, 2015 Call Center Management null

Helping our users deliver a superb customer service is our number one priority at Talkdesk. For this reason, we invited Robert Spector, corporate historian and customer service expert, to share what Nordstrom does differently to distinguish themselves as the models for excellent customer service. You can watch the full webinar here. According to Spector, every […]

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Winner Take Call: Softphones vs. Hardphones (Round 2)

Tuesday, September 22nd, 2015 Call Center Management, Customer Service winner take call softphone talkdesk hardphone

Once you’ve decided you’re going to take the plunge into call center technology, your first order of business is choosing whether you want a softphone or a hardphone. Talkdesk’s softphone series will help you make that decision by arming you with information about the competitors. This is Round 2 of the Winner Take Call cage […]

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