We all need a little motivation, some perspective and perhaps a little humility every now and then. That’s why we created the top 15 entrepreneur quotes of all time. Together, they serve as a reminder to never give up, push … Continue reading →

Power dialers are a type of call center software, hardware or SaaS that automatically calls people from a list of contacts. If a number is busy, disconnected or goes to voicemail, the power dialer will automatically call the next contact … Continue reading →

On Monday, May 13, 2013, Talkdesk was welcomed to the inauguration of Orange Fab by the Chairman and CEO of Orange, Stephane Richard. Orange is one of the world’s leading telecommunications operators with annual sales of 43.5 billion euros and … Continue reading →

An Automatic Call Distributor (ACD) is a telephony system that answers incoming calls and routes them to the most appropriate agent or department based on pre-defined information. It typically works with Computer Telephony Integration (CTI) systems and Interactive Voice Response … Continue reading →

Knowing exactly who’s calling, even if they haven’t called your company before, can be an invaluable tool. Talkdesk’s new feature, Enhanced Caller ID, now makes this possible. When a new contact calls your company, Talkdesk will display their name, position, … Continue reading →

When time is of the essence, and it doesn’t matter which person on your team takes the call, you can configure Talkdesk so it routes all callers to all available agents in your company. The first agent to answer the … Continue reading →

Do you think IVRs are a waste of money, not necessary for your SMB or are super cheesy? Do you think that customers don’t like interacting with an IVR, or will be turned away from your business if they are … Continue reading →

You may think that blogging is too time-consuming, isn’t effective at reaching your customer base or is very low yield. Or perhaps you have been persuaded by articles proclaiming that the golden age of tech blogging is over. You may … Continue reading →

It is absolutely critical that any company making outbound calls comply with the National Do Not Call Registry. Failing to do so can result in heavy fines, legal action and the termination of use of the phone number. Below is … Continue reading →

An Automatic Call Distributer (ACD) is a telephony system that answers incoming calls and routes them to a specific agent or department within a company. An ACD typically works with Computer Telephony Integration (CTI) systems and Interactive Voice Response (IVR) … Continue reading →